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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339448 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 MedStar Union Memorial Hospital — 201 East University Parkway, Baltimore MD, 21239

Jan 22, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 5, 2026
✗ SLA Missed (4 biz days late)
Active: 14 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Jan 23 → Jan 27, 2026
2 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 28 → Feb 5, 2026
6 business days (counted)
Running total: 8 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 12, 2026
5 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 14 of ? biz days used
Created: Jan 22, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 23 Created ▶ Running 1 1
Jan 23 → Jan 27 Ready for Release ⏸ Paused 2 —
Jan 27 → Jan 28 Scheduled ▶ Running 1 2
Jan 28 → Jan 28 Entered ▶ Running 0 2
Jan 28 → Feb 5 Assigned ▶ Running 6 8
Feb 5 → Feb 12 Scheduled ▶ Running 5 13
Feb 12 → Feb 13 Tech On Site ▶ Running 1 14
Dispatch 1.2d
Holding 3.0d (excluded)
Coordinators 14.2d
Field Work 3.0d
Billing 1.5d
✗ SLA Missed
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
3.0 days
Coordinators
14.2 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 22, 2026 Due: Feb 5, 2026 Completed: Feb 14, 2026 (8 days late)
📅
16.2 days Total Age
⏱️
6.5d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
15.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 11, 2026
Visit 2 Feb 12, 2026
Visit 3 Feb 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561475
URGENT Philips WO Request
Closed
FCO86600081 follow up repair to be completed by ASP Emsar. Serial number H29694793E4B5
Priority
High
Origin
Email
Reason
New Case
Contact
Stephanie Butcher
Owner
Shelby Robinson
Created
Jan 22, 2026
Work Orders from this Case (2)
WO-01339448 (current) Invoiced
Repair • Allan Klus
Created: Jan 22, 2026 • Closed: Feb 13, 2026
WO-01339449 Invoiced
Repair • Allan Klus
Created: Jan 22, 2026 • Closed: Feb 13, 2026
Completed with significant delays
Invoiced • 41 days old
🚨
Primary Delay 6.5 days stuck in "Assigned"
⏱️
Total Delay 15.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
3.0d
Scheduled
7.7d / 2.0d SLA
Assigned
6.5d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
5.3d / 1.0d SLA
07e-Partial Project
4.8d
WO Correction Needed
0.1d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 RFosbury - dispatch to Allan for Feb 12 and 13

02/05/2026 RFosbury emailed MedStar Team (Maglinte, Alan O <Alan.O.Maglinte@medstar.net> and Cramer, Andrew <Andrew.Cramer@Medstar.Net>) offering Feb 19th


01/28/2026 RFosbury - pending entitlement

01/27/2026 RFosbury - dispatched to Allan for 01/30/2026

01/23/2026 RFosbury sent email to stephanie.j.butcher@medstar.net offering dates.

🔧 Work Performed
Completed replacement of 3-way solenoid valve (AECM) and Proportional Valve (AECM) as per Trilogy Service Manual. All required tests passed.
🔍 Technician Findings
Failed pre-test for FCO86600081.
⚠️ Problem Description
FCO86600081 follow up repair to be completed by ASP Emsar. Serial number H29694793E4B5
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 22, 5:26 PM
Case Number: 00561475
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 22, 5:47 PM
Work Order: WO-01339448
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Jan 23, 9:10 AM
From: Entered
To: Ready for Release
Duration in Previous: 15h 23m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jan 27, 11:05 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-30T05:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 4d 1h
⏳ 2.0 business days
🆕
▶
2 Status: Entered Jan 28, 2:48 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
⚠️ 7.0 business days
📅
▶
3 Dispatch Scheduled Feb 5, 1:09 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 7d 22h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 6, 8:52 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-11T00:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Feb 12, 8:49 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3, 0.5, 0.75
⏱️
Labor Added Feb 12, 6:31 PM
Type: Labor
Status: Open
Qty: 2.5
🚗
▶
2 2x Travel Added Feb 12, 7:43 PM
2x Travel Added → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 13, 8:06 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 7
⏱️
▶
2 Labor Added Feb 13, 8:43 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 23h 54m
🚗
Status: Tech Off Site by Allan Klus Feb 13, 9:02 AM
From: Completed
To: Tech Off Site
Duration in Previous: 18m
💵
▶
2 Expenses Added Feb 13, 7:41 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 10h 39m
⏳ 2.5 business days
⏱️
Labor Added Feb 18, 12:30 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 12:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 16h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 19, 3:29 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 2h
🏁
Status: Closed by Allan Klus Feb 19, 4:17 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 47m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 24, 8:32 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business hours
Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00561475
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 10, 7:00 PM
Created
Jan 22, 5:47 PM
Invoice #
N/A

Work Details (17)

Name Type Status Qty Amount Date
WL-03102565 Labor Open 3 $0.00 Feb 12, 8:51 AM
WL-03102566 Labor Open 0.5 $0.00 Feb 12, 8:51 AM
WL-03102567 Labor Open 0.75 $0.00 Feb 12, 8:51 AM
WL-03103761 Labor Open 2.5 $237.50 Feb 12, 6:31 PM
WL-03103907 Travel Open 7 $0.00 Feb 12, 7:43 PM
WL-03103908 Travel Open 128 $0.00 Feb 12, 7:43 PM
WL-03103916 Expenses Open 1 $0.00 Feb 12, 7:48 PM
WL-03103917 Expenses Open 1 $0.00 Feb 12, 7:48 PM
WL-03103918 Expenses Open 1 $0.00 Feb 12, 7:48 PM
WL-03103919 Expenses Open 1 $0.00 Feb 12, 7:48 PM
WL-03103920 Expenses Open 1 $0.00 Feb 12, 7:48 PM
WL-03103921 Expenses Open 1 $0.00 Feb 12, 7:48 PM
WL-03104530 Labor Open 0.5 $155.00 Feb 13, 8:06 AM
WL-03104531 Travel Open 7 $0.00 Feb 13, 8:06 AM
WL-03104573 Labor Open 0.5 $47.50 Feb 13, 8:43 AM
WL-03105911 Expenses Open 1 $0.00 Feb 13, 7:41 PM
WL-03110308 Labor Open 0.016666666666667 $38.00 Feb 18, 12:30 PM

Details