Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339469 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 MedStar Georgetown University Hospital — 3800 Reservoir Rd NW, Washington DC, 20007

Jan 23, 2026 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 6, 2026
✗ SLA Missed (2 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
1d
▶ Clock Running
Status: Created
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 26 → Jan 26, 2026
0 business days (not counted)
11d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 10, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 23, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 26 Created ▶ Running 1 1
Jan 26 → Jan 26 Ready for Release ⏸ Paused 0 —
Jan 26 → Feb 10 Assigned ▶ Running 11 12
Feb 10 → Feb 10 Scheduled ▶ Running 0 12
Dispatch 2.0d
Holding 0.1d (excluded)
Coordinators 12.0d
Billing 1.4d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
0.1 days
Coordinators
12.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 23, 2026 Due: Feb 6, 2026 Completed: Feb 10, 2026 (3 days late)
📅
13.0 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00561519
URGENT Philips WO Request
Closed
Device Display PCBA Failure, Image Displayed upside down and Backwards.
Priority
High
Origin
Email
Reason
New Case
Contact
ALEX BELE
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339469 (current) Invoiced
Repair • Rick Charles
Created: Jan 23, 2026 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 40 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
0.1d
Assigned
12.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RFosbury PWO at fixed status. Seeing if we can close out.

01/26/2026 RFosbury FSE failed for PCBA display board. Working to quote.

🔧 Work Performed
Repair
🔍 Technician Findings
complete
⚠️ Problem Description
Device Display PCBA Failure, Image Displayed upside down and Backwards.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 22, 9:00 PM
Case Number: 00561519
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 23, 8:18 AM
Work Order: WO-01339469
Type: Repair
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Deon Malloy Jan 26, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
👷
▶
2 Technician Assigned Jan 26, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Ready for Release
To: Assigned
Duration in Previous: 1h 4m
🚨 12.0 business days
📅
▶
2 Dispatch Scheduled Feb 10, 4:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 15d 5h
⏱️
▶
2 2x Labor Added Feb 10, 4:49 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏳ 2.9 business days
⏱️
Labor Added Feb 12, 9:17 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 9:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 23m
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00561519
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Feb 10, 7:00 PM
Created
Jan 23, 8:18 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03099655 Labor Open 0.25 $23.75 Feb 10, 4:49 PM
WL-03099656 Labor Open 0.25 $155.00 Feb 10, 4:49 PM
WL-03102613 Labor Open 0.016666666666667 $38.00 Feb 12, 9:17 AM

Details