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WO-01339505 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC Wilby High School- Waterbury CT — 568 Bucks Hill Rd, Waterbury CT, 06704

Jan 23, 2026 → Feb 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 3, 2026
7 business days (counted)
Running total: 7 of 5 biz days used
Created: Jan 23, 2026 Completed: Feb 3, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Jan 23 Assigned ▶ Running 0 0 / 5
Jan 23 → Feb 3 Scheduled ▶ Running 7 7 / 5
Dispatch 0.0d
Coordinators 7.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.4 days
Over SLA
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Feb 3, 2026 (3 days late)
📅
7.2 days Total Age
⏱️
7.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00561529
Ultrasonic needs inspection-CHC
Closed
New Miscellaneous Equipment Inspection SB Dental have a new piece of equipment that needs inspection -an ultrasonic cleaner it will be located at Wilby High Can this inspection happen on Jan 29, 30? https://www.ebiotrack.com/inspection.php?iid=32646
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Thibeault
Owner
Sherry Reich
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339505 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Jan 23, 2026 • Closed: Feb 2, 2026
Completed with minor delays
Invoiced • 40 days old
🚨
Primary Delay 7.2 days stuck in "Scheduled"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
7.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/23 KSmith -- Scheduled for 2/2 with Melissa. 11am-1pm. Shawn is aware SLA will be missed due to snow storms arriving and 1 FSE is OOT all next week.

1/23 KSmith -- Sent email to schedule for 2/2.

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection due
⚠️ Problem Description
New Miscellaneous Equipment Inspection SB Dental have a new piece of equipment that needs inspection -an ultrasonic cleaner it will be located at Wilby High Can this inspection happen on Jan 29, 30? https://www.ebiotrack.com/inspection.php?iid=32646

Timeline

📞
Case Linked Jan 22, 9:38 PM
Case Number: 00561529
Subject: Ultrasonic needs inspection-CHC
Status: Closed
📋
2 Work Order Created Jan 23, 9:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jan 23, 10:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 17m
🗓️
2 Status: Scheduled Jan 23, 11:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-02T17:00:00.000+0000
⚠️ 7.0 business days
⏱️
2 3x Labor Added Feb 2, 8:39 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 9h, 0m
3.4 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 10:36 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 13h, 0m
🚨 11.0 business days
🧾
Invoice Created Feb 20, 10:14 PM
Invoice Number: SM-253037

Bottlenecks

Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561529
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Feb 2, 12:00 PM
Created
Jan 23, 9:26 AM
Invoice #
SM-253037

Work Details (3)

Name Type Status Qty Amount Date
WL-03088812 Labor Open 1 $81.37 Feb 2, 8:39 PM
WL-03088813 Labor Open 1.25 $186.25 Feb 2, 8:39 PM
WL-03088814 Travel Open 28 - Feb 2, 8:39 PM

Details