waiting on response - FW: NEW United Vein Centers WO #31713 - Assigned - Pending Acceptance - Independent Vendor - Medical Equipment Repair | MPI Bed - Aurora - Centennial, CO
Closed
Assignment # 47942
Reactive Maintenance | MPI Bed
Original Request:
Wont go down and beeps when trying to use any buttons
Special Instructions: Please refrain from discussing maintenance findings or pricing with
clinical staff while onsite. All communication regarding these matters should be directed to the
Facilities Manager.
If an onsite resolution is available that exceeds the initial NTE (Not-to-Exceed), please call to
request an onsite increase prior to proceeding with work
No SN or Asset tag # provided. (see attachment)
Performed manufacturer reset (per MPI tech support). Tested all functions and verified working. MPI requests that if the issue returns for customer to call directly and right away for documentation and troubleshooting.
🔍Technician Findings
Chair not performing any movement, just beeps.
⚠️Problem Description
1248-118851-7069-wo-OMNI
https://www.ebiotrack.com/omnicor/workorder.php?wo=7069
Assignment # 47942
Reactive Maintenance | MPI Bed
Original Request:
Wont go down and beeps when trying to use any buttons
Special Instructions: Please refrain from discussing maintenance findings or pricing with
clinical staff while onsite. All communication regarding these matters should be directed to the
Facilities Manager.
If an onsite resolution is available that exceeds the initial NTE (Not-to-Exceed), please call to
request an onsite increase prior to proceeding with work
No SN or Asset tag # provided. (see attachment)
📧
Email:Re: Scheduling for WO-01339537
Completed Jan 23, 2026
From: kala.travis@unitedveincenters.com
To: kaitlyn.kelch@emsar.com, Lindsey.Wood@unitedveincenters.com
Yes please that time frame works for us!
Kala Travis | Group Facility AdministratorEmail: kala.travis@unitedveincenters.comPhone: (720) 623-0592 www.unitedveincenters.comConfidentiality Notice: This e-mail, including any attachments, is the property of United Vein & Vascular Centers and is intended for the sole use of the intended recipient(s). It may contain information that is privile
📧
Email: Scheduling for WO-01339537
Completed Jan 23, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01339537
Body:
Good morning Lindsey,
I am reaching out from EMSAR to schedule the repair needed for your MPI bed at the Aurora site. Our technician, Jason, can be there on 1/28 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.c
📅
WO-01339537 - Evaluation - Centennial - Aurora
Jan 27, 2026 3:30pm – 5:30pm
Work Order: WO-01339537
Account: United Vein and Vascular Centers
Customer Case Number: WO-031713
Location: Aurora
Address: 5657 S Himalaya St Suite 210, Centennial, CO 80015
Manufacturer:
Model #:
Serial #:
Contact Name: Lindsey Wood
Contact Phone: 8132570460
Contact Email: lindsey.wood@unitedve
PDF
Assignment PDF Email Attachment (Default Format) (1)
Jan 23, 2026
Timeline
📞
Case Linked Jan 21, 12:00 PM
Case Number:00560932
Subject:waiting on response - FW: NEW United Vein Centers WO #31713 - Assigned - Pending Acceptance - Independent Vendor - Medical Equipment Repair | MPI Bed - Aurora - Centennial, CO
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Jan 23, 10:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 23, 11:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 3m
🗓️
▶
2
Status: Scheduled Jan 23, 12:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-27T20:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Jason MorrisJan 27, 2:37 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 2h
⏱️
▶
2
2x Labor Added Jan 27, 3:47 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 10m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Jan 30, 2:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 30, 11:06 PM
Invoice Number:SM-252696
Bottlenecks
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.7 business hours
Closed
Duration: 3.4 business days (threshold: 1.0 business days)