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← WO Overview

WO-01339542 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech - Field Repair • P3

📍 Modern Animal Rice Village — 6027 Kirby Dr., Houston TX, 77005

Jan 23, 2026 → Jan 26, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 28, 2026
✓ SLA Met (2 biz days early)
Active: 1 biz days
Budget: 3 biz days
🕐 Clock stopped: Tech Off Site (Jan 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
Created: Jan 23, 2026 Tech Off Site: Jan 26, 2026
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 3
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 3
Jan 23 → Jan 23 Assigned ▶ Running 0 0 / 3
Jan 23 → Jan 26 Scheduled ▶ Running 1 1 / 3
Jan 26 → Jan 26 Tech On Site ▶ Running 0 1 / 3
Dispatch 0.0d
Coordinators 2.0d
Field Work 0.5d
Billing 6.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Field Work
0.5 days
Billing
6.2 days
Over SLA
Created: Jan 23, 2026 Due: Jan 28, 2026 Completed: Jan 26, 2026 (2 days early)
📅
2.0 days Total Age
⏱️
6.2d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561593
<no subject>
Closed
Troubleshoot Leak on Cart: Machine may be leaking and back panel is coming off. Model: Vetland - D20 Model Type: Vaporizer Asset ID: 13147999 Site: - <https://www.ebiotrack.com/sites.php?sid=> - Demo Mode Serial #: 86685
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bobby Gatto
Owner
Virtual Tech
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339542 (current) Invoiced
Virtual Tech - Field Repair • Arturo Diaz
Created: Jan 23, 2026 • Closed: Jan 26, 2026
Completed with minor delays
Invoiced • 40 days old
🚨
Primary Delay 6.2 days stuck in "Ready to Bill"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
6.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23 KKelch called Bobby to schedule for 1/26 between 12 and 2 pm. Customer confirmed. 

🔧 Work Performed
- investigated reported issue: Smell of isoflurane. Possible leak - performed leak test - discovered exhaust bag being used had major wear and tear causing significant leak - performed leak test with new bag successfully. No leaks with different bag - advised staff and let POC know findings - equipment restored and returned to service
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Troubleshoot Leak on Cart: Machine may be leaking and back panel is coming off. Model: Vetland - D20 Model Type: Vaporizer Asset ID: 13147999 Site: - - Demo Mode Serial #: 86685 https://www.ebiotrack.com/workorder.php?wo=71112

Timeline

📞
Case Linked Jan 23, 9:04 AM
Case Number: 00561593
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Jan 23, 10:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49m
👷
▶
3 Technician Assigned Jan 23, 1:06 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1h 24m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-26T18:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 Labor Added Jan 26, 1:17 PM
Labor Added → Status: Tech On Site → 2x Travel Added
🔧
Status: Tech On Site by Arturo Diaz
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 30
⏱️
Labor Added Jan 26, 1:23 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 26, 4:50 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Arturo Diaz
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 35m
✔️
Status: Completed by Arturo Diaz Jan 26, 5:08 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 14m, 0m
⏳ 1.9 business days
📄
Status: Ready to Bill by Diane Patton Jan 27, 5:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⚠️ 6.8 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days

🔗 Related Artifacts

📞
Case 00561593
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Arturo Diaz
Scheduled
Jan 26, 1:00 PM
Created
Jan 23, 10:52 AM
Invoice #
SM-252986

Work Details (5)

Name Type Status Qty Amount Date
WL-03079088 Labor Open 0.5 $0.00 Jan 26, 1:17 PM
WL-03079089 Travel Open 30 $110.00 Jan 26, 1:20 PM
WL-03079090 Travel Open 30 $0.00 Jan 26, 1:20 PM
WL-03079094 Labor Open 1 $119.00 Jan 26, 1:23 PM
WL-03079269 Labor Open 2 $0.00 Jan 26, 4:50 PM

Details