Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 NVA Compassion First — 100 Schulz Dr, Red Bank NJ, 07701-6775
Jan 23, 2026 → Mar 4, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 23 → Jan 23 | Created | ▶ Running | 0 | 0 / 4 |
| Jan 23 → Jan 26 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Jan 26 → Jan 26 | Assigned | ▶ Running | 0 | 1 / 4 |
| Jan 26 → Jan 28 | Scheduled | ▶ Running | 2 | 3 / 4 |
| Jan 28 → Feb 4 | Reschedule | ▶ Running | 5 | 8 / 4 |
| Feb 4 → Feb 11 | Awaiting Parts - Customer | ⏸ Paused | 5 | — |
| Feb 11 → Feb 11 | Reschedule | ▶ Running | 0 | 8 / 4 |
| Feb 11 → Feb 14 | Scheduled | ▶ Running | 2 | 10 / 4 |
| Feb 14 → Feb 17 | Incomplete | ▶ Running | 1 | 11 / 4 |
| Feb 17 → Feb 17 | Ready for Scheduling | ▶ Running | 0 | 11 / 4 |
| Feb 17 → Feb 18 | Assigned | ▶ Running | 1 | 12 / 4 |
| Feb 18 → Feb 24 | Scheduled | ▶ Running | 4 | 16 / 4 |
| Feb 24 → Feb 24 | Reschedule | ▶ Running | 0 | 16 / 4 |
| Feb 24 → Feb 24 | Entered | ▶ Running | 0 | 16 / 4 |
| Feb 24 → Feb 24 | Assigned | ▶ Running | 0 | 16 / 4 |
| Feb 24 → Feb 26 | Scheduled | ▶ Running | 2 | 18 / 4 |
| Feb 26 → Feb 26 | Reschedule | ▶ Running | 0 | 18 / 4 |
| Feb 26 → Feb 26 | Entered | ▶ Running | 0 | 18 / 4 |
| Feb 26 → Feb 27 | Assigned | ▶ Running | 1 | 19 / 4 |
| Feb 27 → Mar 4 | Scheduled | ▶ Running | 3 | 22 / 4 |
| Mar 4 → Mar 4 | Tech On Site | ▶ Running | 0 | 22 / 4 |
2/27 KSmith -- Sent email to schedule for Wednesday
2/26 KSmith -- Sent email to schedule for Wednesday
2/26 SRogers: Updating to reschedule - tech does not have the proper amount of weight to calibrate this device. Return trip needed to complete calibration - return trip will be NON-BILLABLE.
2/24 KSmith -- Rescheduled for tomorrow with Joseph. 9-11am
2/24 KSmith -- Parts are being delivered today and FSE is still snowed in. Sent email to reschedule for tomorrow (CA)
2/23 KHardison: Updated due date.
1ZE444250372002843
Estimated delivery
Tomorrow, February 24, between 9:45 A.M. - 11:45 A.M.
2/20/26 lcoonrod
Your shipment 1ZE444250372002843 Estimated delivery Monday, February 23, between 9:00 A.M. - 12:00 P.M. Order No: 753616 Customer PO No: SR1525852 Customer: Ethos Veterinary Health Service Request NO: 1525852 Ship To Name: NVA Compassion First Ship To Address: 100 Schulz Dr Ship To City/State: Red Bank, NJ 07701-6775 Waybill (Tracking #): 1ZE444250372002843 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 19-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 015-11276-00 SERIAL #: DESCRIPTION: DISPLAY BOARD CABLE2/19/26 RBerry- Updated due date based on parts. Removed delay code.
2/18 KSmith -- Scheduled for 2/24 with with Joseph. 12pm-2pm
2/18 KSmith -- Sent email to schedule for 2/24
2/17 KHardison: No ETA. Updated due date.
Ship To Name: NVA Compassion First Ship To Address: 100 Schulz Dr Ship To City/State: Red Bank, NJ 07701-6775 Waybill (Tracking #): 1ZE444250371828221 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 029-11205-00 SERIAL #: DESCRIPTION: DISPLAY BOARD ASSEMBLY LINE NO: 2.1 QTY: 1 ITEM: 015-11237-00 SERIAL #: DESCRIPTION: SCALE PC BOARD, INPUT/OUTPUT2/11 KSmith -- Scheduled for Friday with Joseph. 1-3pm
2/11 KSmith -- Parts finally arrived yesterday. Responded to Joseph's email to schedule providing Friday as a scheduled date.
2/4 KSmith -- Per Midmark, "Thank you for letting us know about this shipment.
We are reshipping the part on Sales Order 753616 via UPS Ground. Tracking information will be emailed once the part has shipped from Midmark."
2/4 KSmith -- Sent email to Midmark advising parts are delayed and see what they would like to do
2/2 KSmith -- Parts are still delayed with no updated delivery date. Advised Joseph parts are still delayed with no ETA
1/30 KSmith -- Parts are still delayed with no updated delivery date
1/29 KSmith -- Parts are still delayed with no updated delivery date
1/28 KSmith -- Parts are delayed with no updated delivery date yet. Will reschedule once a new delivery date is set. Customer advised
1/28/26 SReich
UPS Exception Notification, Tracking Number 1ZE444250372803040
Severe weather conditions have delayed delivery.
1/26 KSmith -- Scheduled for 1/29 with Joseph. 9-11am
1/26 KSmith -- Sent email to schedule for Thursday
01/23/2026 EMartin
Order No: 751058
Customer PO No: SR1525852
Customer: Ethos Veterinary Health
Service Request NO: 1525852
Ship To Name: NVA Compassion First
Ship To Address: 100 Schulz Dr
Ship To City/State: Red Bank, NJ 07701-6775
Waybill (Tracking #): 1ZE444250372803040
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 23-JAN-2026
LINE NO: 1.1 QTY: 1 ITEM: 015-11276-00 SERIAL #: DESCRIPTION: DISPLAY BOARD CABLE
01/23/2026 EMartin called Craig Ryan / (732) 747-3636 could not complete call sent email to craig.ryan@rbvh.net advising WO-01339558 created A coordinator will be reaching out to get this scheduled
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03076568 | Parts | Open | 1 | $0.00 | Jan 23, 12:10 PM |
| WL-03091480 | Parts | Open | 1 | $0.00 | Feb 4, 3:24 PM |
| WL-03105227 | Parts | Open | 1 | $0.00 | Feb 13, 2:08 PM |
| WL-03105228 | Parts | Open | 1 | $0.00 | Feb 13, 2:09 PM |
| WL-03106077 | Labor | Open | 1 | $110.00 | Feb 13, 10:15 PM |
| WL-03106078 | Labor | Open | 1.25 | $137.50 | Feb 13, 10:15 PM |
| WL-03106079 | Labor | Open | 1.75 | $192.50 | Feb 13, 10:15 PM |
| WL-03106080 | Travel | Open | 38 | $110.00 | Feb 13, 10:15 PM |
| WL-03106081 | Travel | Open | 65 | $0.00 | Feb 13, 10:15 PM |
| WL-03106082 | Expenses | Open | 1 | $0.00 | Feb 13, 10:15 PM |
| WL-03120219 | Labor | Open | 1.5 | $165.00 | Feb 25, 7:39 PM |
| WL-03120220 | Labor | Open | 3 | $330.00 | Feb 25, 7:39 PM |
| WL-03120221 | Travel | Open | 41 | $110.00 | Feb 25, 7:39 PM |
| WL-03120222 | Expenses | Open | 1 | $0.00 | Feb 25, 7:39 PM |
| WL-03130452 | Labor | Open | 1.25 | $137.50 | Mar 4, 5:19 PM |
| WL-03130453 | Labor | Open | 1 | $110.00 | Mar 4, 5:19 PM |
| WL-03130454 | Travel | Open | 51 | $110.00 | Mar 4, 5:19 PM |