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WO-01339571 ↗ ServiceMax

PM Pediatrics Urgent Care • Inspection • PSM

📍 PM Pediatrics-Mt Prospect — 200 West Rand Road, Mt Prospect IL, 60056

Jan 23, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 15 biz days
🕐 Clock stopped: Tech Off Site (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Feb 3, 2026
7 business days (counted)
Running total: 7 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 12, 2026
7 business days (counted)
Running total: 14 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 23, 2026 Tech Off Site: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Feb 3 Ready for Scheduling ▶ Running 7 7
Feb 3 → Feb 12 Assigned ▶ Running 7 14
Feb 12 → Feb 16 Scheduled ▶ Running 1 15
Feb 16 → Feb 16 Tech On Site ▶ Running 0 15
Dispatch 0.0d
Coordinators 17.6d
Field Work 0.2d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.6 days
Over SLA
Field Work
0.2 days
Billing
0.2 days
Created: Jan 23, 2026 Due: Feb 27, 2026 Completed: Feb 17, 2026 (10 days early)
📅
15.9 days Total Age
⏱️
7.9d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
16.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561664
PM Pediatrics-Mt Prospect
Closed
Annual Equipment Electrical Safety Test And Calibration Service 102 pieces https://www.ebiotrack.com/inspection.php?iid=32650
Priority
High
Origin
Email
Reason
New Case
Contact
Sean Brennum
Owner
Kimberly Hardison
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339571 (current) Invoiced
Inspection • Jon Kuehl
Created: Jan 23, 2026 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 40 days old
🚨
Primary Delay 7.9 days stuck in "Assigned"
⏱️
Total Delay 16.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.7d / 1.0d SLA
Assigned
7.9d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/2026 CRamen Sean called asking for JKuehl to call him schedule asap as he has state inspections coming up soon. Chattering JKuehl.

🔧 Work Performed
Performed annual inspection. Replaced PM kit on autoclave. Inspection complete
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 102 pieces https://www.ebiotrack.com/inspection.php?iid=32650

Timeline

📞
Case Linked Jan 23, 11:16 AM
Case Number: 00561664
Subject: PM Pediatrics-Mt Prospect
Status: Closed
📋
▶
2 Work Order Created Jan 23, 1:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Feb 3, 11:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 22h
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Feb 12, 10:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-02-16T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Feb 16, 9:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
🚗
Status: Tech Off Site by Jonathan Kuehl Feb 16, 2:13 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 50m
✔️
▶
3 Status: Completed Feb 16, 8:43 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3.6333333333333, 4.8333333333333, 215
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.0 business days
🔩
▶
2 Parts Added Feb 19, 10:12 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
Status: Invoice Pending by Diane Patton Feb 19, 11:52 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 39m, 0m
🧾
Invoice Created Feb 19, 9:58 PM
Invoice Number: SM-254357

Bottlenecks

Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Assigned
Duration: 7.9 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561664
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Feb 16, 8:00 AM
Created
Jan 23, 1:30 PM
Invoice #
SM-254357

Work Details (4)

Name Type Status Qty Amount Date
WL-03108013 Labor Open 3.6333333333333 $0.00 Feb 16, 8:46 PM
WL-03108014 Labor Open 4.8333333333333 $1,695.00 Feb 16, 8:46 PM
WL-03108015 Travel Open 215 $0.00 Feb 16, 8:46 PM
WL-03111760 Parts Open 1 $297.00 Feb 19, 10:12 AM

Details