Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
🕐 Clock stopped: Tech Off Site (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 30, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 7 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 12, 2026
7 business days (counted)
Running total: 14 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 23, 2026
Tech Off Site: Feb 17, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 23 → Jan 23
Created
▶ Running
0
0
Jan 23 → Jan 30
Ready for Scheduling
▶ Running
5
5
Jan 30 → Jan 30
Assigned
▶ Running
0
5
Jan 30 → Jan 30
Entered
▶ Running
0
5
Jan 30 → Feb 3
Ready for Scheduling
▶ Running
2
7
Feb 3 → Feb 12
Assigned
▶ Running
7
14
Feb 12 → Feb 17
Scheduled
▶ Running
2
16
Feb 17 → Feb 17
Tech On Site
▶ Running
0
16
Coordinators Over SLA
Created: Jan 23, 2026
Due: Feb 27, 2026
Completed: Feb 18, 2026 (9 days early)
⏱️
7.9d in Assigned
Longest Stage
🔄
10 transitions
Status Changes
⚠️
16.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00561665
PM Pediatrics-Naperville
Closed
Annual Equipment Electrical Safety Test And Calibration Service
99 pieces
https://www.ebiotrack.com/inspection.php?iid=32651
🚨
Primary Delay
7.9 days stuck in "Assigned"
⏱️
Total Delay
16.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
8.4d
/ 1.0d SLA
Scheduled
3.0d
/ 2.0d SLA
Tech On Site
0.5d
/ 1.0d SLA
Tech Off Site
0.6d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
💬 Chatter (1)
📅 Events (1)
🔒
Internal CSA Notes
2-9-26 JK Called and left a message for Sean to schedule visit for next week.
2/9/2026 CRamen Sean called asking for JKuehl to call him schedule asap as he has state inspections coming up soon. Chattering JKuehl.
🔧
Work Performed
Performed annual inspection.
🔍
Technician Findings
All units working upon arrival.
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
99 pieces
https://www.ebiotrack.com/inspection.php?iid=32651
Feb 9, 2026 3:26pm
@Jonathan Kuehl 2/9/2026 CRamen Sean called asking for JKuehl to call him schedule asap as he has state inspections coming up soon. Chattering JKuehl.
📅
WO-01339572 - Inspection - Naperville - PM Pediatrics-Naperville
Feb 17, 2026 10:00am – 4:00pm
Work Order: WO-01339572
Account: PM Pediatrics Urgent Care
Customer Case Number:
Location: PM Pediatrics-Naperville
Address: 2835 Showplace Drive Suite 119, Naperville, IL 60564
Manufacturer:
Model #:
Serial #:
Contact Name: Sean Brennum
Contact Phone: 6088865792
Contact Email: sbrennum@pmpediat
Timeline
📞
Case Number:
00561665
Subject:
PM Pediatrics-Naperville
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
6d 23h
🆕
From:
Assigned, Entered
To:
Entered, Ready for Scheduling
Duration in Previous:
2m, 0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
3d 22h
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
8d 22h
💵
Type:
Expenses
Status:
Open
Qty:
1
📅
Scheduled For:
2026-02-17T15:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
5d 0h
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
4h 4m
✔️
From:
Tech Off Site
To:
Completed
Duration in Previous:
5h 4m
⏱️
🏁
From:
Completed
To:
Closed
Duration in Previous:
9m
🔩
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
2d 14h, 0m
🧾
Invoice Number:
SM-254576
Bottlenecks
Ready for Scheduling
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 7.9 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Scheduled
Feb 17, 10:00 AM
Work Details (7)
Name
Type
Status
Qty
Amount
Date
WL-03102833
Expenses
Open
1
$0.00
Feb 12, 11:17 AM
WL-03102834
Expenses
Open
1
$0.00
Feb 12, 11:17 AM
WL-03109514
Labor
Open
0.36666666666667
$0.00
Feb 17, 8:27 PM
WL-03109515
Labor
Open
4.0666666666667
$1,695.00
Feb 17, 8:27 PM
WL-03109516
Travel
Open
18
$0.00
Feb 17, 8:27 PM
WL-03109517
Expenses
Open
1
$0.00
Feb 17, 8:27 PM
WL-03113627
Parts
Open
1
$297.00
Feb 20, 10:37 AM