changed to misc inspection per teams message from KKelch
1/27 KKelch scheduled per logged email from Debra
1/27 KKelch sent Debra an email for scheduling
1/26 KKelch called Debra to schedule for 2/3 between 1 and 2 pm. Left VM.
🔧Work Performed
Inspection: New Miscellaneous Equipment Inspection 2 items
🔍Technician Findings
Inspection: New Miscellaneous Equipment Inspection
⚠️Problem Description
Inspection: New Miscellaneous Equipment Inspection
Inventory and check new thermometer for Exam Room 1 at the Atrisco Clinic.
https://www.ebiotrack.com/inspection.php?iid=32879
📧
Email:Re: [EXTERNAL] Scheduling for WO-01339644
Completed Jan 27, 2026
From: debra.ruth@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Hello Kaitlyn,The date and time works for us.Thank youDebbieOn Tue, Jan 27, 2026 at 8:52 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Good morning Debra,I am reaching out from EMSAR to schedule the repair needed for your thermometer. Our technician, Tyler, can be there on 2/3 between 11:30 and 1:30 pm. Please let me know if this date and time works for you.Thank you,Kaitlyn KelchAccount
📧
Email: Scheduling for WO-01339644
Completed Jan 27, 2026
To: debra.ruth@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01339644
Body:
Good morning Debra,
I am reaching out from EMSAR to schedule the repair needed for your thermometer. Our technician, Tyler, can be there on 2/3 between 11:30 and 1:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: Th
📋
Outbound to +15055776741
Completed Jan 26, 2026
1/26 KKelch called Debra to schedule for 2/3 between 1 and 2 pm. Left VM.
📋
Outbound to +19287554603
Completed Jan 26, 2026
1/26 KKelch called Davis to schedule for 2/2 between 12 and 2 pm.
Feb 3, 2026 1:09pm
@Derek Reynolds
Hi Derek, Kaitlyn sent us a message to change this WO to Misc Inspection. I have changed it. Please advise if it should not be changed. Thank you!! @Kaitlyn Kelch
📅
WO-01339644 - Misc. Inspection - Albuquerque - Oak Street Health - Atrisco
Feb 3, 2026 12:00pm – 2:00pm
Work Order: WO-01339644
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Atrisco
Address: 4208 Central Ave. SW, Suite G, Albuquerque, NM 87105
Manufacturer:
Model #:
Serial #:
Contact Name: Debra Ruth
Contact Phone: 505-577-6741
Contact Email: debra.ruth@oakstreethe
Timeline
📞
Case Linked Jan 23, 4:18 PM
Case Number:00561827
Subject:Need thermometer programmed
Status:Closed
📋
▶
2
Work Order Created Jan 23, 4:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳1.9 business days
👷
▶
2
Technician Assigned Jan 26, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 18h
📅
▶
2
Dispatch Scheduled Jan 27, 11:07 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:23h 36m
⚠️6.0 business days
🔧
Status: Tech On Site by Tyler BollmanFeb 3, 12:44 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 1h
🆕
Status: Entered by Kaitlyn KelchFeb 3, 12:55 PM
From:Tech On Site
To:Entered
Duration in Previous:11m
📅
▶
3
Status: Ready for Scheduling Feb 3, 1:13 PM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician:Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-03T17:00:00.000+0000
🔧
Status: Tech On Site by Tyler BollmanFeb 3, 1:20 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7m
⏱️
▶
2
4x Labor Added Feb 3, 1:35 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From:Tech On Site
To:Completed
Duration in Previous:15m
⏱️
▶
2
Labor Added Feb 3, 10:41 PM
Labor Added → Status: Closed
🏁
Status: Closed by Tyler Bollman
From:Completed
To:Closed
Duration in Previous:9h 7m
⏳2.2 business days
📄
Status: Ready to Bill by Diane PattonFeb 5, 11:09 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 12h
🚨16.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:23d 2h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)