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← WO Overview

WO-01339697 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Mary's Medical Center — 901 45TH ST, WEST PALM BEACH FL, 33407-2413

Jan 26, 2026 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (64 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
0d
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 26, 2026 Completed: Jan 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Assigned ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Jan 26 Tech On Site ▶ Running 0 0
Dispatch 0.4d
Coordinators 0.0d
Field Work 2.9d
Billing 5.0d
✓ SLA Met
Dispatch
0.4 days
Coordinators
0.0 days
Field Work
2.9 days
Over SLA
Billing
5.0 days
Over SLA
Created: Jan 26, 2026 Due: Apr 27, 2026 Completed: Jan 28, 2026 (89 days early)
📅
3.0 days Total Age
⏱️
4.0d in Ready to Bill Longest Stage
🔄
10 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562034
URGENT GE WO Request
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
Ron Doropan
Owner
Erin Martin
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339697 (current) Invoiced
FCO • Konstantin Barskiy
Created: Jan 26, 2026 • Closed: Jan 28, 2026
Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 4.0 days stuck in "Ready to Bill"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
2.7d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/26/2026 ALuman - dispatch to Kosta per request
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 26, 8:35 AM
Case Number: 00562034
Subject: URGENT GE WO Request
Status: Closed
📋
Work Order Created Jan 26, 8:55 AM
Work Order: WO-01339697
Type: FCO
Priority: PC
👷
▶
4 Status: Assigned Jan 26, 12:00 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Tech On Site
👷
Technician Assigned by Ashley Luman
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-26T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky
From: Scheduled
To: Tech On Site
Duration in Previous: 2m
⏱️
2x Labor Added Jan 26, 12:07 PM
Type: Labor
Status: Open
Qty: 1, 0.75
🚗
Travel Added Jan 26, 1:33 PM
Type: Travel
Status: Open
Qty: 20
✔️
Status: Completed by Konstantin Barsky Jan 26, 1:44 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 41m
⏳ 3.0 business days
🏁
Status: Closed by Konstantin Barsky Jan 28, 8:58 AM
From: Completed
To: Closed
Duration in Previous: 1d 19h
⏱️
▶
2 Labor Added Jan 28, 10:51 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1h 55m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 2, 3:28 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 5d 4h, 0m
🏁
Status: Closed by Konstantin Barsky Feb 2, 4:11 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 42m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 9:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7h 17m
💰
▶
2 Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252990

Bottlenecks

Completed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00562034
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 26, 8:00 AM
Created
Jan 26, 8:55 AM
Invoice #
SM-252990

Work Details (4)

Name Type Status Qty Amount Date
WL-03079009 Labor Open 1 $100.00 Jan 26, 12:07 PM
WL-03079010 Labor Open 0.75 $100.00 Jan 26, 12:07 PM
WL-03079099 Travel Open 20 $0.00 Jan 26, 1:33 PM
WL-03081354 Labor Open 0.016666666666667 $38.00 Jan 28, 10:51 AM

Details