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WO-01339710 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC of New Britain (Dent) (10448-12-010) — 85 Lafayette St. Washington Square, New Britain CT, 06051

Jan 26, 2026 → Feb 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 2, 2026
✗ SLA Missed
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 2, 2026
5 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Jan 26, 2026 Completed: Feb 2, 2026
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 5
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0 / 5
Jan 26 → Jan 26 Assigned ▶ Running 0 0 / 5
Jan 26 → Feb 2 Scheduled ▶ Running 5 5 / 5
Feb 2 → Feb 2 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 6.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 26, 2026 Due: Feb 2, 2026 Completed: Feb 2, 2026 (on time)
📅
6.0 days Total Age
⏱️
5.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561833
Inspect and tag Cavitrons in NB dental
Closed
Can you please arrange to inspect and tag small equipment Cavitrons at the NB location ( 85 Lafayette Street)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sheela Tummala
Owner
Erin Martin
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339710 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Jan 26, 2026 • Closed: Feb 2, 2026
Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 5.3 days stuck in "Scheduled"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/26 KSmith -- Scheduled for 2/2 with Andrea on WO-01339898. Due to winter storm area is backlogged. 1 FSE is in MA all week as well. Shawn is aware SLA will be missed

1/26 KSmith -- Email from Brian to schedule this service. Advised our next available date is 2/2 and am awaiting response

Barbour, Brian <barboub@mwhs1.com>

1/26 KSmith -- Sent email to schedule for 2/2

🔧 Work Performed
Completed misc inspection. All work documented in ebiotrack S.O #: 370-17236-32685
🔍 Technician Findings
Completed misc inspection. All work documented in ebiotrack S.O #: 370-17236-32685
⚠️ Problem Description
Miscellaneous Equipment Inspection Can you please arrange to inspect and tag small equipment Cavitrons at the NB location ( 85 Lafayette Street) https://www.ebiotrack.com/inspection.php?iid=32685

Timeline

📞
Case Linked Jan 23, 4:31 PM
Case Number: 00561833
Subject: Inspect and tag Cavitrons in NB dental
Status: Closed
1.9 business days
📋
2 Work Order Created Jan 26, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Status: Assigned Jan 26, 12:42 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
🗓️
2 Status: Scheduled Jan 26, 4:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-02T17:30:00.000+0000
⚠️ 5.9 business days
🔧
Status: Tech On Site by Mohamed Shareed Feb 2, 1:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 20h
⏱️
2 Labor Added Feb 2, 1:26 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 22m, 0m
4.0 business days
⏱️
3 Labor Added Feb 5, 9:12 AM
Labor Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 19h, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
3.0 business days
🧾
Invoice Created Feb 9, 8:04 AM
Invoice Number: SM-253022

Bottlenecks

Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00561833
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Feb 2, 12:30 PM
Created
Jan 26, 9:27 AM
Invoice #
SM-253022

Work Details (2)

Name Type Status Qty Amount Date
WL-03088125 Labor Open 0.75 $111.75 Feb 2, 1:26 PM
WL-03092627 Labor Open 1 $81.37 Feb 5, 9:12 AM

Details