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WO-01339750 ↗ ServiceMax

Atrius Health • Misc. Inspection • P5

📍 Atrius Health - Kenmore — 133 Brookline Ave, Boston MA, 02215

Jan 26, 2026 → Jan 28, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 2, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Jan 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Jan 26, 2026 Tech Off Site: Jan 28, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 5
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0 / 5
Jan 26 → Jan 26 Assigned ▶ Running 0 0 / 5
Jan 26 → Jan 27 Scheduled ▶ Running 1 1 / 5
Jan 27 → Jan 28 Tech On Site ▶ Running 1 2 / 5
Dispatch 0.0d
Coordinators 2.0d
Field Work 1.9d
Billing 7.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Field Work
1.9 days
Billing
7.7 days
Over SLA
Created: Jan 26, 2026 Due: Feb 2, 2026 Completed: Jan 29, 2026 (4 days early)
📅
3.0 days Total Age
⏱️
7.7d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561776
Purchase Order 1006400-ELECTRICAL SAFETY KENMORE. Waiting for customer response
Closed
Miscellaneous Equipment Inspection Electrical Testing needed for 2 pieces of equipment. 1. Welch Allyn -Connex Spot Monitor 2. Welch Allyn BP machine https://www.ebiotrack.com/inspection.php?iid=32686
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Maclean
Owner
Kimberly Hardison
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339750 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Jan 26, 2026 • Closed: Jan 28, 2026
Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 7.7 days stuck in "Ready to Bill"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/26 KSmith -- FSEs are scheduled to be onsite this week for Semi-Annual inspections
🔧 Work Performed
Tagged inspected and tested 2 BP monitors. All work documented in ebiotrack S.O #: 12-80-32686.
🔍 Technician Findings
Tagged inspected and tested 2 BP monitors. All work documented in ebiotrack S.O #: 12-80-32686.
⚠️ Problem Description
Miscellaneous Equipment Inspection Electrical Testing needed for 2 pieces of equipment. 1. Welch Allyn -Connex Spot Monitor 2. Welch Allyn BP machine https://www.ebiotrack.com/inspection.php?iid=32686 https://www.ebiotrack.com/workorder.php?wo=71141

Timeline

📞
Case Linked Jan 23, 2:31 PM
Case Number: 00561776
Subject: Purchase Order 1006400-ELECTRICAL SAFETY KENMORE. Waiting for customer response
Status: Closed
⏳ 2.0 business days
📋
Work Order Created Jan 26, 11:17 AM
Work Order: WO-01339750
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Jan 26, 11:23 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
3 Status: Assigned Jan 26, 12:41 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-27T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jan 27, 1:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 Labor Added Jan 27, 8:27 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Mohamed Shareed
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 47m
✔️
▶
2 Status: Completed Jan 28, 7:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Feb 2, 1:02 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
⚠️ 8.0 business days
📨
▶
2 Status: Invoice Pending Feb 11, 11:41 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253586

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

📞
Case 00561776
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Jan 27, 9:00 AM
Created
Jan 26, 11:17 AM
Invoice #
SM-253586

Work Details (2)

Name Type Status Qty Amount Date
WL-03080889 Labor Open 0.5 $50.00 Jan 27, 8:27 PM
WL-03088090 Labor Open 1 $75.00 Feb 2, 1:02 PM

Details