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WO-01339846 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 SOUTH LOOP ANIMAL HOSPITAL — 1640 S Michigan Ave, Chicago IL, 60616

Jan 26, 2026 → Feb 5, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 9 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 29, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 5, 2026
5 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 9 of 4 biz days used
Created: Jan 26, 2026 Completed: Feb 6, 2026
Business Days Used 9 / 4
0 4d budget +5d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 4
Jan 26 → Jan 29 Ready for Scheduling ▶ Running 3 3 / 4
Jan 29 → Jan 29 Assigned ▶ Running 0 3 / 4
Jan 29 → Feb 5 Scheduled ▶ Running 5 8 / 4
Feb 5 → Feb 6 Tech On Site ▶ Running 1 9 / 4
Dispatch 0.0d
Coordinators 9.3d
Field Work 1.2d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.3 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 26, 2026 Due: Jan 30, 2026 Completed: Feb 6, 2026 (6 days late)
📅
9.1 days Total Age
⏱️
5.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562062
Maintenance
Closed
Zone 2 PROBLEM SUMMARY PM NWD 3 YR ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Dennis Kalup
Owner
Erin Martin
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339846 (current) Invoiced
Preventive Maintenance • Franco Jackson
Created: Jan 26, 2026 • Closed: Feb 5, 2026
Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 5.6 days stuck in "Scheduled"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
3.3d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/26 NSuarez SRA is missing date of service on last page.

1/29/2026 CRamen spoke with Dennis and he requested schedule for Thursday 2/5/2026 with tech arrival between 2-3pm.


1/29/2026 Parts deliver tomorrow. Requested due date be updated


1/28/2026jsells

Ship To Name: South Loop Animal Hospital Ship To Address: 1640 S Michigan Ave Ship To City/State: CHICAGO, IL 60616 Waybill (Tracking #): 1ZE444250372066347 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 28-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-11015-00 SERIAL #: DESCRIPTION: KIT, EXTENDED PERIODIC MAINTENANCE


01/26/2026 EMartin called Dennis Kalup / (312) 753-5551 left VM sent email slah.manager@gmail.com advising WO-01339846 created A coordinator will be reaching out to get this scheduled 

🔧 Work Performed
5feb2026 fjackson pm performed per midmark standards
🔍 Technician Findings
pm due noted ai/water scaler cable has some cosmetic damaged but works, informed customer if they want it replaced, recommend placing a repair work order
⚠️ Problem Description
Zone 2 PROBLEM SUMMARY PM NWD 3 YR ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Jan 26, 9:44 AM
Case Number: 00562062
Subject: Maintenance
Status: Closed
📋
▶
2 Work Order Created Jan 26, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
⏳ 4.0 business days
👷
▶
4 Technician Assigned Jan 29, 1:50 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 23h
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-05T20:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 5, 1:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
▶
2 5x Labor Added Feb 5, 10:52 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 17m, 0m
⏳ 2.1 business days
✏️
▶
2 Status: WO Correction Needed Feb 9, 4:52 PM
Status: WO Correction Needed → Status: Closed
🏁
Status: Closed by Robert Jackson
From: WO Correction Needed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Nancy Suarez Feb 10, 3:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 16m
📨
Status: Invoice Pending by Nancy Suarez Feb 11, 1:39 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 26m, 0m
⚠️ 7.0 business days
🧾
Invoice Created Feb 20, 3:59 PM
Invoice Number: SM-253608

Bottlenecks

Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00562062
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
Feb 5, 3:00 PM
Created
Jan 26, 1:51 PM
Invoice #
SM-253608

Work Details (5)

Name Type Status Qty Amount Date
WL-03094547 Labor Open 0.5 $0.00 Feb 5, 10:52 PM
WL-03094548 Labor Open 1 $240.00 Feb 5, 10:52 PM
WL-03094549 Labor Open 1.5 $0.00 Feb 5, 10:52 PM
WL-03094550 Travel Open 9 $110.00 Feb 5, 10:52 PM
WL-03094551 Travel Open 39 $0.00 Feb 5, 10:52 PM

Details