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WO-01339914 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Misc. Inspection • PSM

📍 ADCS - 441 - Poplar — 3540 S Poplar Street, Suite 300, Denver CO, 80237

Jan 26, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 17 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 3, 2026
6 business days (counted)
Running total: 6 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 13, 2026
8 business days (counted)
Running total: 14 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 19, 2026
3 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 26, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Feb 3 Ready for Scheduling ▶ Running 6 6
Feb 3 → Feb 13 Assigned ▶ Running 8 14
Feb 13 → Feb 19 Scheduled ▶ Running 3 17
Feb 19 → Feb 19 Tech On Site ▶ Running 0 17
Dispatch 0.0d
Coordinators 18.7d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.7 days
Over SLA
Field Work
0.4 days
Created: Jan 26, 2026 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
17.4 days Total Age
⏱️
9.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
17.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562183
eBiotrack - New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 46 pieces https://www.ebiotrack.com/inspection.php?iid=32688
Priority
Standard
Origin
Email
Reason
New Case
Contact
Felicia Wolf
Owner
Leona Coonrod
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339914 (current) Invoiced
Misc. Inspection • Andrew Przybyla
Created: Jan 26, 2026 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 37 days old
🚨
Primary Delay 9.0 days stuck in "Assigned"
⏱️
Total Delay 17.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.4d / 1.0d SLA
Assigned
9.0d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5 KKelch called Felicia to schedule for 2/13 between 8 and 10 am. Advised to send an email. Sent email. 

2/3 KKelch called Felicia to schedule for 2/13 between 8 and 10 am. Left info. 

🔧 Work Performed
Tech arrived on site and was told that some items were missed on the last inspection. Site was inspected on November 18, 2025. Tech was shown the new items to add to inspection. Manager, Blake, said to just add the new items since the rest were already done. Tech inspected and tested 9 new items.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 46 pieces Site requests 2026 inspection ASAP. Site wants to make sure fridge/freezers are inspected and part of site inventory. Scott Berry - 01/26/26 - 02:42 pm
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 46 pieces https://www.ebiotrack.com/inspection.php?iid=32688 Site requests 2026 inspection ASAP. Site wants to make sure fridge/freezers are inspected and part of site inventory. Scott Berry - 01/26/26 - 02:42 pm

Timeline

📞
Case Linked Jan 26, 2:42 PM
Case Number: 00562183
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 26, 3:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Feb 3, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 18h
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Feb 13, 4:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-19T18:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 10d 6h
⏳ 3.9 business days
🔧
Status: Tech On Site by Andrew Przybyla Feb 19, 1:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
⏱️
5x Labor Added Feb 19, 1:53 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 1.5, 35, 72
✔️
Status: Completed by Andrew Przybyla Feb 19, 3:04 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 3m
🏁
Status: Closed by Andrew Przybyla Feb 19, 4:30 PM
From: Completed
To: Closed
Duration in Previous: 1h 26m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 10:19 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 17h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Mar 2, 3:38 PM
Invoice Number: SM-254736

Bottlenecks

Ready for Scheduling
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00562183
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Misc. Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Feb 19, 1:00 PM
Created
Jan 26, 3:47 PM
Invoice #
SM-254736

Work Details (5)

Name Type Status Qty Amount Date
WL-03112120 Labor Open 1 $91.00 Feb 19, 1:53 PM
WL-03112121 Labor Open 2 $298.00 Feb 19, 1:53 PM
WL-03112122 Labor Open 1.5 $0.00 Feb 19, 1:53 PM
WL-03112123 Travel Open 35 - Feb 19, 1:53 PM
WL-03112124 Travel Open 72 - Feb 19, 1:53 PM

Details