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WO-01339915 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Banfield Pet Hospital — 5656 Hood St, Ste 109, West Linn OR, 97068

Jan 26, 2026 → Jan 31, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 30, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Entered
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 2 of 4 biz days used
Created: Jan 26, 2026 Completed: Jan 28, 2026
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 4
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0 / 4
Jan 26 → Jan 27 Assigned ▶ Running 1 1 / 4
Jan 27 → Jan 27 Entered ▶ Running 0 1 / 4
Jan 27 → Jan 27 Assigned ▶ Running 0 1 / 4
Jan 27 → Jan 27 Scheduled ▶ Running 0 1 / 4
Jan 27 → Jan 28 Tech On Site ▶ Running 1 2 / 4
Dispatch 0.0d
Coordinators 2.4d
Field Work 3.4d
Billing 2.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Field Work
3.4 days
Over SLA
Billing
2.9 days
Over SLA
Created: Jan 26, 2026 Due: Feb 4, 2026 Completed: Feb 1, 2026 (3 days early)
📅
4.4 days Total Age
⏱️
3.0d in Completed Longest Stage
🔄
11 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562196
Repair
Closed
Zone 1 WD c534 c983 For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Gigi Howton
Owner
Jessica Sells
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339915 (current) Invoiced
Repair • Michah Brackett
Created: Jan 26, 2026 • Closed: Jan 31, 2026
Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 3.0 days stuck in "Completed"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/28/2026 SRobinson- Order No: 751769


Customer PO No: SR1526634


Customer: Midmark No Charge


Service Request NO: 1526634


Ship To Name: Banfield Pet Hospital


Ship To Address: 5656 Hood St Ste 109   


Ship To City/State: West Linn, OR 97068-3279


Waybill (Tracking #): 1ZE444250348649585


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 28-JAN-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-0504-00 SERIAL #: DESCRIPTION: M11 DOOR & DAM GASKET KIT


1-27 Mburris email from POC Gigi to set appt

1-26 Mburris called site LM for POC

1/26/2026jsells

spoke with Gigi, and I gave her the work order number and let her know a coordinator will call to schedule

🔧 Work Performed
RAN SEVERAL TEST AND HAD HIGH TEMP CODES AND LEAKING. RESEATED DOOR SEAL AND RAN TWO FUNCTIONAL TEST PER MAN SPECS. RAN CORRECTLY NO ISSUES. MIDMARK IS SENDING OUT DOOR SEAL BUT AFTER RESEATING AUTOCLAVE RAN CORRECTLY. BACK IN SERVICE.
🔍 Technician Findings
Zone 1 WD c534 c983 For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
⚠️ Problem Description
Zone 1 WD c534 c983 For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Jan 26, 3:37 PM
Case Number: 00562196
Subject: Repair
Status: Closed
📋
Work Order Created Jan 26, 3:48 PM
Work Order: WO-01339915
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Jan 26, 3:55 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
👷
▶
2 Technician Assigned Jan 26, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
🆕
▶
2 Status: Entered Jan 27, 10:46 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Michah Brackett
📅
▶
2 Dispatch Scheduled Jan 27, 10:55 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 8m
🔩
Parts Added Jan 27, 5:47 PM
Type: Parts
Status: Open
Qty: 1
🔧
Status: Tech On Site by Michah Brackett Jan 27, 6:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7h 49m
✔️
Status: Completed by Michah Brackett Jan 27, 10:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 15m
⏳ 3.2 business days
⏱️
▶
2 5x Labor Added Jan 31, 7:33 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 3d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 3, 4:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
🏁
Status: Closed by Micah Peters Feb 4, 1:49 PM
From: Ready to Bill, Closed
To: Closed, Ready to Bill
Duration in Previous: 21h 4m, 0m
📨
▶
3 Status: Invoice Pending Feb 5, 1:15 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-253064

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00562196
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michah Brackett
Scheduled
Jan 27, 3:00 PM
Created
Jan 26, 3:48 PM
Invoice #
SM-253064

Work Details (6)

Name Type Status Qty Amount Date
WL-03080594 Parts Open 1 $0.00 Jan 27, 5:47 PM
WL-03086758 Labor Open 1 $0.00 Jan 31, 7:33 PM
WL-03086759 Labor Open 3 $330.00 Jan 31, 7:33 PM
WL-03086760 Labor Open 1.5 $0.00 Jan 31, 7:33 PM
WL-03086761 Travel Open 45 $110.00 Jan 31, 7:33 PM
WL-03086762 Travel Open 45 $0.00 Jan 31, 7:33 PM

Details