Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340027 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Kenneth Lancara Trunk Stock — 4094 Holstein HI,, Columbus GA, 31904

Jan 27, 2026 → Feb 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 7, 2026
✗ SLA Missed (1 biz days late)
Active: 9 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 27 → Feb 9, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 27, 2026 Completed: Feb 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0
Jan 27 → Jan 27 Assigned ▶ Running 0 0
Jan 27 → Feb 9 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 9.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.1 days
Over SLA
Created: Jan 27, 2026 Due: Feb 7, 2026 Completed: Feb 9, 2026 (1 days late)
📅
9.1 days Total Age
⏱️
9.1d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026
Visit 5 Feb 6, 2026

AI Analysis

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Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00562370
OJT WO Request
Closed
OJT WO for David Hernandez to complete week 2 of medical bed training from 2/2-2/7 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?: Yves Dessin
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Erin Martin
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01340027 (current) Invoiced
Cross-Training • David Hernandez
Created: Jan 27, 2026 • Closed: Feb 8, 2026
Completed with minor delays
Invoiced • 36 days old
🚨
Primary Delay 9.1 days stuck in "Scheduled"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
9.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
OJT WO for David Hernandez to complete week 2 of medical bed training from 2/2-2/7
🔍 Technician Findings
OJT WO for David Hernandez to complete week 2 of medical bed training from 2/2-2/7
⚠️ Problem Description
OJT WO for David Hernandez to complete week 2 of medical bed training from 2/2-2/7 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?: Yves Dessin

Timeline

📞
Case Linked Jan 27, 10:03 AM
Case Number: 00562370
Subject: OJT WO Request
Status: Closed
📋
▶
5 Work Order Created Jan 27, 10:21 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Melissa Owens
Technician: a0hVU00000740TeYAI, David Hernandez
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-02T13:00:00.000+0000
⚠️ 9.0 business days
🚗
▶
2 Travel Added Feb 8, 6:35 PM
Travel Added → 9x Travel Added
🚗
9x Travel Added
Type: Travel
Status: Open
Qty: 16
⏱️
▶
2 3x Labor Added Feb 8, 7:03 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 7
⏱️
▶
2 3x Labor Added Feb 8, 7:18 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 7, 0.5
⏱️
▶
2 3x Labor Added Feb 8, 7:26 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Hernandez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 9h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 10, 5:10 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253533

Bottlenecks

Scheduled
Duration: 9.1 business days (threshold: 2.0 business days)
Exceeded by 7.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00562370
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
David Hernandez
Scheduled
Feb 2, 8:00 AM
Created
Jan 27, 10:21 AM
Invoice #
SM-253533

Work Details (25)

Name Type Status Qty Amount Date
WL-03096997 Travel Open 16 $0.00 Feb 8, 6:35 PM
WL-03097002 Travel Open 16 $0.00 Feb 8, 6:38 PM
WL-03097003 Travel Open 16 $0.00 Feb 8, 6:38 PM
WL-03097001 Travel Open 16 $0.00 Feb 8, 6:38 PM
WL-03097006 Travel Open 16 $0.00 Feb 8, 6:38 PM
WL-03097005 Travel Open 16 $0.00 Feb 8, 6:38 PM
WL-03097004 Travel Open 16 $0.00 Feb 8, 6:38 PM
WL-03096998 Travel Open 16 $0.00 Feb 8, 6:38 PM
WL-03096999 Travel Open 16 $0.00 Feb 8, 6:38 PM
WL-03097000 Travel Open 16 $0.00 Feb 8, 6:38 PM
WL-03097012 Labor Open 0.5 $0.00 Feb 8, 7:03 PM
WL-03097013 Labor Open 0.5 $0.00 Feb 8, 7:03 PM
WL-03097014 Labor Open 7 $0.00 Feb 8, 7:03 PM
WL-03097016 Labor Open 0.5 $0.00 Feb 8, 7:07 PM
WL-03097017 Labor Open 7 $0.00 Feb 8, 7:07 PM
WL-03097015 Labor Open 0.5 $0.00 Feb 8, 7:07 PM
WL-03097021 Labor Open 0.5 $0.00 Feb 8, 7:18 PM
WL-03097022 Labor Open 0.5 $0.00 Feb 8, 7:18 PM
WL-03097023 Labor Open 7 $0.00 Feb 8, 7:18 PM
WL-03097029 Labor Open 7 $0.00 Feb 8, 7:22 PM
WL-03097028 Labor Open 0.5 $0.00 Feb 8, 7:22 PM
WL-03097027 Labor Open 0.5 $0.00 Feb 8, 7:22 PM
WL-03097031 Labor Open 0.5 $0.00 Feb 8, 7:26 PM
WL-03097032 Labor Open 0.5 $0.00 Feb 8, 7:26 PM
WL-03097033 Labor Open 7 $0.00 Feb 8, 7:26 PM

Details