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WO-01340093 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Amgen Inc — 1 Amgen Center Dr, Thousand Oaks CA, 91320

Jan 27, 2026 → Feb 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 16 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 19, 2026
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 27, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0
Jan 27 → Jan 28 Assigned ▶ Running 1 1
Jan 28 → Feb 19 Scheduled ▶ Running 15 16
Feb 19 → Feb 19 Tech On Site ▶ Running 0 16
Dispatch 0.0d
Coordinators 17.2d
Field Work 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
17.2 days
Over SLA
Field Work
1.0 days
Created: Jan 27, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
16.9 days Total Age
⏱️
15.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
17.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562443
6008334309
Closed
15K SYS-LC-1200 Contract ends 07/31/2026 repair included PM PM only - customer supplies the UV lamp G1312B DE63056698 1260 Binary Pump G1379B JP63702844 1260 Infinity Micro Degasser. G4226A DE00801136 1290 Infinity Autosampler G1330B DE60565840 1290 Thermostat G1315C-B DE63056325 1200 Series Diode-array Detector SL G1316B DE60556526 1200 Series Thermost. Col. Compartm. SL G1330B-B DE60559152 1200 Cooled Thermostatted ALS
Priority
High
Origin
Web
Reason
New Case
Contact
Diana Hernandez Guerrero
Owner
Leona Coonrod
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01340093 (current) Ready to Bill
Preventive Maintenance • Jared Rappaport
Created: Jan 27, 2026 • Closed: Feb 19, 2026
Behind Schedule - Needs Attention
Ready to Bill • 36 days old
🚨
Primary Delay 15.3 days stuck in "Scheduled"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
15.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1
🔧 Work Performed
HPLC PM completed as per Agilent protocol: HPLC Products Standard Preventative Maintenance Service Checklist.
🔍 Technician Findings
All parts replaced with like for like All tests passed Agilent specifications.
⚠️ Problem Description
15K SYS-LC-1200 Contract ends 07/31/2026 repair included PM PM only - customer supplies the UV lamp G1312B DE63056698 1260 Binary Pump G1379B JP63702844 1260 Infinity Micro Degasser. G4226A DE00801136 1290 Infinity Autosampler G1330B DE60565840 1290 Thermostat G1315C-B DE63056325 1200 Series Diode-array Detector SL G1316B DE60556526 1200 Series Thermost. Col. Compartm. SL G1330B-B DE60559152 1200 Cooled Thermostatted ALS
📄 Description
1260 Binary Pump
📞 Call Description
FEB 2026 LC PM

Timeline

📞
Case Linked Jan 27, 11:47 AM
Case Number: 00562443
Subject: 6008334309
Status: Closed
📋
▶
3 Work Order Created Jan 27, 11:52 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000hjebYAA, Jared Rappaport
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 28, 4:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jared Rappaport
Scheduled For: 2026-02-20T16:00:00.000+0000
🚨 12.9 business days
📅
Dispatch Scheduled by Jared Rappaport Feb 13, 11:49 AM
Scheduled For: 2026-02-19T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jared Rappaport Feb 19, 11:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 18h
⏱️
2x Labor Added Feb 19, 11:56 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 17
🔩
4x Parts Added Feb 19, 4:52 PM
Type: Parts
Status: Open
Qty: 1, 4
⏱️
2x Labor Added Feb 19, 4:57 PM
Type: Labor
Status: Open
Qty: 3.5, 1.5
✔️
Status: Completed by Jared Rappaport Feb 19, 5:04 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 25m
⏱️
▶
2 2x Labor Added Feb 19, 7:22 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Jared Rappaport
From: Completed
To: Closed
Duration in Previous: 2h 18m
⏳ 4.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 8:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 12h

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 15.3 business days (threshold: 2.0 business days)
Exceeded by 13.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00562443
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jared Rappaport
Scheduled
Feb 19, 11:00 AM
Created
Jan 27, 11:52 AM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03111988 Labor Open 0.5 $0.00 Feb 19, 11:56 AM
WL-03111989 Travel Open 17 $0.00 Feb 19, 11:56 AM
WL-03112522 Parts Open 1 $0.00 Feb 19, 4:52 PM
WL-03112523 Parts Open 4 $0.00 Feb 19, 4:52 PM
WL-03112524 Parts Open 1 $0.00 Feb 19, 4:52 PM
WL-03112525 Parts Open 1 $0.00 Feb 19, 4:52 PM
WL-03112529 Labor Open 3.5 $520.00 Feb 19, 4:57 PM
WL-03112530 Labor Open 1.5 $0.00 Feb 19, 4:57 PM
WL-03112932 Labor Open 0.66666666666667 $0.00 Feb 19, 7:22 PM
WL-03112933 Travel Open 17 $0.00 Feb 19, 7:22 PM

Details