2/4 MOwens Called and spoke to Deanna Clay. She requested 2/20 for the visit. I told her that works for the tech and he will arrive between 10-11am.
1/28 MOwens Called to speak to Deanna Clay. She was not available to take the call. Left a msg for her to call back about scheduling the inspection visit in Feb.
🔧Work Performed
2-20-26 CTM - Performed Asset Tagging and add to ebiotrack . Total of 9 pieces of equipment. Notified POC Deanna Clay of completion .
🔍Technician Findings
2-20-26 CTM - Perform Asset Tagging and add to ebiotrack . Notify POC Deanna Clay of completion .
Called and spoke to Deanna Clay. She requested 2/20 for the visit. I told her that works for the tech and he will arrive between 10-11am.
📋
Outbound to +17579359111
Completed Jan 28, 2026
Called to speak to Deanna Clay. She was not available to take the call. Left a msg for her to call back about scheduling the inspection visit in Feb.
Jan 28, 2026 9:53am
@Rhea Berry
Can you have the team schedule ASAP?
EBT error caused this not to be created for weeks.
Mar 3, 2026 1:37pm
@Matthew Bateman @Christopher Morning
Hey Team,
I just wanted to verify for this vet clinic that there were only 9 pieces of equipment onsite total?
This is low compared to all out other vet clinics so I just wanted to double check!
📅
WO-01340161 - Asset Tagging - Suffolk - Center of Veterinary Expertise
Feb 20, 2026 10:00am – 1:00pm
Work Order: WO-01340161
Account: Center of Veterinary Expertise
Customer Case Number:
Location: Center of Veterinary Expertise
Address: 6550 Hampton Roads Parkway, Suite 113, Suffolk, VA 23435
Manufacturer:
Model #:
Serial #:
Contact Name: Deanna Clay
Contact Phone: 757-935-9111
Contact Email: d
Timeline
📞
Case Linked Jan 27, 2:00 PM
Case Number:00562553
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 27, 2:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 28, 1:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 51m
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Feb 4, 1:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-20T15:00:00.000+0000
🚨12.0 business days
⏱️
▶
2
2x Labor Added Feb 20, 9:21 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From:Scheduled
To:Tech On Site
Duration in Previous:15d 19h
⏱️
▶
2
Labor Added Feb 20, 10:16 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site
To:Completed
Duration in Previous:54m
⏱️
3x Labor Added Feb 20, 1:32 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:3.25, 174
🏁
Status: Closed by Christopher MorningFeb 20, 1:38 PM
From:Completed
To:Closed
Duration in Previous:3h 21m
⏳4.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 25, 9:40 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 20h
⚠️6.0 business days
📨
Status: Invoice Pending by Diane PattonMar 4, 1:46 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 4h
💰
Status: Invoiced by Diane PattonMar 4, 1:52 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number:SM-255587
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)