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WO-01340204 ↗ ServiceMax

Lower Kiski Ambulance Service • Repair • P7

📍 Lower Kiski Ambulance Service — 80 Kiski Ave, Leechburg PA, 15656

Jan 27, 2026 → Feb 11, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 5, 2026
✗ SLA Missed (4 biz days late)
Active: 11 biz days
Paused: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 27 → Jan 28, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
6d
▶ Clock Running
Status: Assigned
Jan 28 → Feb 5, 2026
6 business days (counted)
Running total: 6 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 12, 2026
5 business days (counted)
Running total: 11 of 7 biz days used
Created: Jan 27, 2026 Completed: Feb 12, 2026
Business Days Used 11 / 7
0 7d budget +4d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0 / 7
Jan 27 → Jan 27 L2 Screening ▶ Running 0 0 / 7
Jan 27 → Jan 28 Awaiting Parts ⏸ Paused 1 —
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0 / 7
Jan 28 → Feb 5 Assigned ▶ Running 6 6 / 7
Feb 5 → Feb 12 Scheduled ▶ Running 5 11 / 7
Dispatch 0.2d
Material Management 1.2d
Coordinators 11.9d
✗ SLA Missed
Dispatch
0.2 days
Material Management
1.2 days
Coordinators
11.9 days
Over SLA
Created: Jan 27, 2026 Due: Feb 5, 2026 Completed: Feb 12, 2026 (6 days late)
📅
11.6 days Total Age
⏱️
6.1d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
9.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562447
1/27 chat'd EMS to add to ebt side, quoted for repairs and PMs
Closed
Q-00032208 ferno power flex plus 19N-409343 delays with wheels going back up, one wheel bearing starting to go bad ferno power flex plus not provided delays with wheels going back up, one wheel bearing starting to go bad customer would like PM for both Parts needed per cot 19N-409343 1 blue touchpad, 2182694 4 wheels, 1901144 Tech should only use parts needed. PowerFlexx, s/n not provided 1 blue touchpad, 2182694 4 wheels, 1901144 Tech should only use parts needed.
Priority
High
Origin
Phone
Reason
New Case
Contact
Nathan Baker
Owner
Sherry Reich
Created
Jan 27, 2026
Work Orders from this Case (2)
WO-01340202 Invoiced
Repair • Brandon Green
Created: Jan 27, 2026 • Closed: Feb 11, 2026
WO-01340204 (current) Invoiced
Repair • Brandon Green
Created: Jan 27, 2026 • Closed: Feb 11, 2026
Completed with minor delays
Invoiced • 36 days old
🚨
Primary Delay 6.1 days stuck in "Assigned"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
1.2d / 3.0d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
6.1d / 0.5d SLA
Scheduled
5.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/2026 CRamen left a vm for Nathan to return call to schedule for Wednesday 2/11/2026 with tech arrival between 11-1. Call logged on WO-01340201. Logged email. Placeholder set. Tech was in Chicago all week and unable to do by due date


2/5/2026 CRamen left a vm for Nathan to return call to schedule for Wednesday 2/11/2026 with tech arrival between 11-1. Call logged on WO-01340201. Logged email. Placeholder set


2/4/2026 CRamen left a vm for Nathan to return call to schedule for Wednesday 2/11/2026 with tech arrival between 11-1. Call logged on WO-01340202


1/30/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340202


1/28 MOwens Sent chatter to CRamen and Lwwrence asking if Brandon can take this one

🔧 Work Performed
repair completed as below wheels x4 blue membrane x1 tested unit unit working as intended and placed back into service
🔍 Technician Findings
wheels worn x4 blue membrane worn
⚠️ Problem Description
Q-00032208 ferno power flex plus SN not provided delays with wheels going back up, one wheel bearing starting to go bad PowerFlexx, s/n not provided 1 blue touchpad, 2182694 4 wheels, 1901144 Tech should only use parts needed. https://www.ebiotrack.com/workorder.php?wo=71184
📄 Description
Ferno Model 35-X (Series) Manual Ambulance Cot (X, XIT, XNM, XST)

Timeline

📞
Case Linked Jan 27, 11:51 AM
Case Number: 00562447
Subject: 1/27 chat'd EMS to add to ebt side, quoted for repairs and PMs
Status: Closed
📋
▶
2 Work Order Created Jan 27, 3:27 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 27, 5:13 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 45m
📅
Status: Ready for Scheduling by MELISSA BARRETT Jan 28, 1:09 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 19h 55m
👷
▶
2 Technician Assigned Jan 28, 6:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 1m
🔩
3x Parts Added Jan 29, 8:25 AM
Type: Parts, Expenses
Status: Open
Qty: 1, 4
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 5, 11:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-11T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Charles Ramen Feb 11, 11:45 AM
Scheduled For: 2026-02-11T18:00:00.000+0000
⏱️
▶
2 5x Labor Added Feb 11, 8:19 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 9h, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Feb 16, 3:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 10.0 business days
🧾
Invoice Created Mar 2, 11:59 AM
Invoice Number: SM-254145

Bottlenecks

Assigned
Duration: 6.1 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business days
Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00562447
Closed
📦
Parts Order 00089145
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Brandon Green
Scheduled
Feb 11, 1:00 PM
Created
Jan 27, 3:27 PM
Invoice #
SM-254145

Work Details (8)

Name Type Status Qty Amount Date
WL-03082970 Parts Open 1 $142.00 Jan 29, 8:25 AM
WL-03082971 Parts Open 4 $405.72 Jan 29, 8:25 AM
WL-03082972 Expenses Open 1 $22.61 Jan 29, 8:25 AM
WL-03102072 Labor Open 1.5 $500.00 Feb 11, 8:19 PM
WL-03102073 Labor Open 0.75 $97.50 Feb 11, 8:19 PM
WL-03102074 Labor Open 2 $0.00 Feb 11, 8:19 PM
WL-03102075 Travel Open 60 $0.00 Feb 11, 8:19 PM
WL-03102076 Travel Open 80 $0.00 Feb 11, 8:19 PM

Details