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← WO Overview

WO-01340205 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Village West Veterinary — 840 N Western Ave, CHICAGO IL, 60622

Jan 27, 2026 → Feb 5, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 2, 2026
✗ SLA Missed (4 biz days late)
Active: 8 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jan 29 → Jan 29, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Entered
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 3 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 8 of 4 biz days used
Created: Jan 27, 2026 Completed: Feb 6, 2026
Business Days Used 8 / 4
0 4d budget +4d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0 / 4
Jan 27 → Jan 29 Ready for Scheduling ▶ Running 2 2 / 4
Jan 29 → Jan 29 Assigned ▶ Running 0 2 / 4
Jan 29 → Jan 29 Awaiting Parts - Customer ⏸ Paused 0 —
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 2 / 4
Jan 29 → Jan 29 Entered ▶ Running 0 2 / 4
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 2 / 4
Jan 29 → Jan 30 Assigned ▶ Running 1 3 / 4
Jan 30 → Feb 5 Scheduled ▶ Running 4 7 / 4
Feb 5 → Feb 6 Tech On Site ▶ Running 1 8 / 4
Dispatch 0.0d
Material Management 0.4d
Coordinators 8.5d
Field Work 1.2d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.4 days
Coordinators
8.5 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 27, 2026 Due: Feb 5, 2026 Completed: Feb 6, 2026 (on time)
📅
7.9 days Total Age
⏱️
4.4d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562596
Maintenance
Closed
Zone 2 PM NWD Run with SR1527132 - Special Billing This dispatch needs to be completed on the same day as SR 1527132 - PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Manny Solis
Owner
Jessica Sells
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01340205 (current) Invoiced
Preventive Maintenance • Franco Jackson
Created: Jan 27, 2026 • Closed: Feb 5, 2026
Completed with minor delays
Invoiced • 36 days old
🚨
Primary Delay 4.4 days stuck in "Scheduled"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Awaiting Parts - Customer
0.4d
Scheduled
4.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/2026 CRamen spoke with Victoria and scheduled for Thursday 2/5/2026 with tech arrival between 11-1. Call logged on WO-01340214


1/29/2026 CRamen have tracking but no eta yet. Called to schedule for next week but Manny and Victoria are out till Monday and was asked to call Monday to schedule. Call logged on WO-01340214


01/29/2026 SRobinson- Order No: 751732


Customer PO No: SR1527138


Customer: Thrive Pet Healthcare


Service Request NO: 1527138


Ship To Name: Village West Veterinary


Ship To Address: 840 N Western Ave    


Ship To City/State: CHICAGO, IL 60622


Waybill (Tracking #): 1ZE444250370954882


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 29-JAN-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


1/29/2026 CRamen spoke with Victoria and she hasnt received parts as of yet and will call when received to schedule. Call logged on WO-01340214


1/27/2026jsells

spoke with Manny, and I gave the work order number and let him know that someone will be calling him to schedule

🔧 Work Performed
5feb2026 fjackson performed pm, verified unit working as intended
🔍 Technician Findings
pm due
⚠️ Problem Description
Zone 2 PM NWD Run with SR1527132 - Special Billing This dispatch needs to be completed on the same day as SR 1527132 - PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Jan 27, 3:18 PM
Case Number: 00562596
Subject: Maintenance
Status: Closed
📋
▶
3 Work Order Created Jan 27, 3:37 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jan 29, 10:27 AM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 18h
👤
Status: Awaiting Parts - Customer by Charles Ramen
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
📅
Status: Ready for Scheduling by Shelby Robinson Jan 29, 1:37 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3h 8m
🆕
Status: Entered by Charles Ramen Jan 29, 2:53 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 1h 16m
📅
Status: Ready for Scheduling by Jessica Sells Jan 29, 3:03 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10m
👷
▶
2 Technician Assigned Jan 29, 3:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 30, 3:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-05T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 5, 1:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
▶
2 Labor Added Feb 5, 10:44 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 31m, 0m
⏳ 2.2 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 9, 4:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
▶
2 Status: Invoice Pending Feb 10, 1:39 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Feb 13, 10:15 AM
Invoice Number: SM-253494

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

📞
Case 00562596
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
Feb 5, 12:00 PM
Created
Jan 27, 3:37 PM
Invoice #
SM-253494

Work Details (2)

Name Type Status Qty Amount Date
WL-03080246 Parts Open 1 $0.00 Jan 27, 3:37 PM
WL-03094534 Labor Open 1 $240.00 Feb 5, 10:44 PM

Details