1/28 KSmith -- Scheduled for 2/18-2/20 with Charlene
1/28 KSmith -- Sent email to schedule for 2/18-2/20 (EA assisting)
🔧Work Performed
Completed annual inspection all work documented in ebiotrack S.O #: 200-787-31842
🔍Technician Findings
Completed annual inspection all work documented in ebiotrack S.O #: 200-787-31842
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
321 pieces
https://www.ebiotrack.com/inspection.php?iid=31842
📧
Email:Re: First Choice Health Center – Manchester– Primary Care/Dental -- EMSAR Inspection -- WO-01340228
Completed Jan 28, 2026
From: cbrown01@firstchc.org
To: ksmith@emsar.com
Yes, that works.
Thank you
Charlene Brown
Medical Site Coordinator
150 N. Main St
Manchester, CT 06045
Tel: 860-528-1359 Ext: 156
Fax: 860-290-4143
cbrown01@firstchc.org
CONFIDENTIAL NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information or may otherwise be protected by law. Any unauthorized review, use
📧
Email:Re: First Choice Health Center – Manchester– Primary Care/Dental -- EMSAR Inspection -- WO-01340228
Completed Jan 28, 2026
From: cbrown01@firstchc.org
To: ksmith@emsar.com
Yes, I am able to schedule with you.
Charlene Brown
Medical Site Coordinator
150 N. Main St
Manchester, CT 06045
Tel: 860-528-1359 Ext: 156
Fax: 860-290-4143
cbrown01@firstchc.org
CONFIDENTIAL NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information or may otherwise be protected by law. Any unauthorized revi
📧
Email: First Choice Health Center – Manchester– Primary Care/Dental -- EMSAR Inspection -- WO-01340228
Completed Jan 28, 2026
To: cbrown01@firstchc.org
CC:
BCC:
Attachment: --none--
Subject: First Choice Health Center – Manchester– Primary Care/Dental -- EMSAR Inspection -- WO-01340228
Body:
Hi Charlene,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at First Choice Health Center – Manchester– Primary Care/Dental located at 150 North Main St?
If not, would you have the contact informatio
Jan 28, 2026 12:50pm
@Mohamed Shareed I have Ed assisting you on just the 18th
📅
WO-01340228 - Inspection - Manchester - First Choice Health Center – Manchester– Primary Care/Dental
Feb 18, 2026 10:00am – 5:00pm
Work Order: WO-01340228
Account: First Choice Health Centers, Inc.
Customer Case Number:
Location: First Choice Health Center – Manchester– Primary Care/Dental
Address: 150 North Main St, Manchester, CT 06042
Manufacturer:
Model #:
Serial #:
Contact Name: Charlene Brown
Contact Phone: 860-52
📅
WO-01340228 - Inspection - Manchester - First Choice Health Center – Manchester– Primary Care/Dental
Feb 18, 2026 10:00am – 5:00pm
Work Order: WO-01340228
Account: First Choice Health Centers, Inc.
Customer Case Number:
Location: First Choice Health Center – Manchester– Primary Care/Dental
Address: 150 North Main St, Manchester, CT 06042
Manufacturer:
Model #:
Serial #:
Contact Name: Charlene Brown
Contact Phon
Case #00549573 – eBiotrack - Automated New Inspection Created
Status: Closed | Priority: Standard
Annual Equipment Electrical Safety Test And Calibration Service
321 pieces
https://www.ebiotrack.com/inspection.php?iid=31842
💬Case Comment
Internal Jan 15, 2026 4:30pm
Left a voicemail follow up on the past due that is owed, account needs to pay full balance due to have the hold removed.
💬Case Comment
Internal Dec 17, 2025 11:01am
Marks Acct
Timeline
📞
Case Linked Dec 8, 6:00 AM
Case Number:00549573
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
🚨34.0 business days
📋
▶
2
Work Order Created Jan 27, 5:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 28, 11:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 50m
📅
▶
2
Dispatch Scheduled Jan 28, 12:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:1h 30m
🚨14.0 business days
💵
Expenses Added Feb 17, 1:22 PM
Type:Expenses
Status:Open
Qty:1
🔧
Status: Tech On Site by Mohamed ShareedFeb 18, 12:56 PM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 0h
⏱️
▶
2
5x Labor Added Feb 18, 6:22 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Mohamed Shareed
From:Tech On Site
To:Tech Off Site
Duration in Previous:5h 26m
⏱️
5x Labor Added Feb 18, 9:11 PM
Type:Labor, Travel
Status:Open
Qty:2.75, 3.75, 122
🔧
Status: Tech On Site by Mohamed ShareedFeb 19, 8:02 AM
From:Tech Off Site
To:Tech On Site
Duration in Previous:13h 39m
🚗
Status: Tech Off Site by Mohamed ShareedFeb 19, 4:45 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:8h 43m
⏱️
5x Labor Added Feb 19, 6:10 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.5, 4.5, 3, 1
💵
▶
2
2x Expenses Added Feb 20, 9:11 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:16h 26m, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Feb 24, 1:02 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-254767
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Scheduled
Duration: 14.8 business days (threshold: 2.0 business days)
Exceeded by 12.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)