2/24 KSmith -- Scheduled for 3/4 with Daisy. 9-11am
2/23 KSmith -- Provided Daisy our available dates in March and am awaiting response
2/20 KSmith -- Sent email to Daisy to have them provide a couple dates in March that the unit would be parked and available so we can try scheduling the inspection again
2/19 KSmith -- Followed up with Daisy to see if unit will be available tomorrow.
2/18 KSmith -- Daisy is going to check if the unit will be available and let me know tomorrow.
2/18 KSmith -- Sent email to Daisy to see if unit will be available Friday for inspection
2/16 KSmith -- Mobile unit was in the shop getting an oil change and was not available. Need to reschedule
1/28 KSmith -- Scheduled for 2/16 with Daisy. 9-11am
1/28 KSmith -- Sent email to schedule for 2/5
🔧Work Performed
Inspection
🔍Technician Findings
Mobile unit not on site.Inspection needs to be rescheduled
3/4.2026
Inspection due
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
42 pcs
https://www.ebiotrack.com/inspection.php?iid=32045
📧
Email:Re: First Choice Mobile Dental Unit -- EMSAR Inspection -- WO-01340231
Completed Feb 24, 2026
From: dcrespo@firstchc.org
To: ksmith@emsar.com
Good morning,
March 4th will be a good day to schedule the Van.
Daisy Crespo
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 23, 2026 10:04 AM
To: Daisy Crespo <dcrespo@firstchc.org>
Subject: RE: First Choice Mobile Dental Unit -- EMSAR Inspection -- WO-01340231
CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, e
📧
Email:Re: First Choice Mobile Dental Unit -- EMSAR Inspection -- WO-01340231
Completed Feb 19, 2026
From: dcrespo@firstchc.org
To: ksmith@emsar.com
Good afternoon,
I will be contacting our driver to know Fridays schedule and will e-mail you tomorrow morning.
Daisy Crespo
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 18, 2026 3:28 PM
To: Daisy Crespo <dcrespo@firstchc.org>
Subject: RE: First Choice Mobile Dental Unit -- EMSAR Inspection -- WO-01340231
CAUTION: This email originated from outside your organization. Exercise cau
📧
Email:Re: First Choice Mobile Dental Unit -- EMSAR Inspection -- WO-01340231
Completed Jan 28, 2026
From: dcrespo@firstchc.org
To: ksmith@emsar.com
On February 16th the mobile office will be in its location at George St. Please let me know if that date works best.
Daisy Crespo
________________________________
From: Daisy Crespo <dcrespo@firstchc.org>
Sent: Wednesday, January 28, 2026 4:01 PM
To: Kourtney Smith <ksmith@emsar.com>
Subject: Re: First Choice Mobile Dental Unit -- EMSAR Inspection -- WO-01340231
Good afternoon,
Thursday 5th can be a potential date depending on the
📧
Email: First Choice Mobile Dental Unit -- EMSAR Inspection -- WO-01340231
Completed Jan 28, 2026
To: dcrespo@firstchc.org
CC:
BCC:
Attachment: --none--
Subject: First Choice Mobile Dental Unit -- EMSAR Inspection -- WO-01340231
Body:
Hi Daisy,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at First Choice Mobile Dental Unit located at 18 George St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We
📅
WO-01340231 - Inspection - East Hartford - First Choice Mobile Dental Unit
Mar 4, 2026 9:00am – 2:00pm
Work Order: WO-01340231
Account: First Choice Health Centers, Inc.
Customer Case Number:
Location: First Choice Mobile Dental Unit
Address: 18 George St, East Hartford, CT 06108
Manufacturer:
Model #:
Serial #:
Contact Name: Daisy Crespo
Contact Phone: 8602805310
Contact Email: dcrespo@firstchc.
Case #00553702 – eBiotrack - Automated New Inspection Created
Status: Closed | Priority: Standard
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
42 pcs
https://www.ebiotrack.com/inspection.php?iid=32045
💬Case Comment
Internal Jan 15, 2026 4:31pm
Left a voicemail follow up on the past due that is owed, account needs to pay full balance due to have the hold removed.
💬Case Comment
Internal Jan 6, 2026 2:37pm
Mark's Acct
Timeline
📞
Case Linked Dec 23, 6:00 AM
Case Number:00553702
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
🚨23.0 business days
📋
▶
2
Work Order Created Jan 27, 5:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 28, 11:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 43m
🗓️
▶
2
Status: Scheduled Jan 28, 4:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-16T15:00:00.000+0000
🚨13.0 business days
⏱️
3x Labor Added Feb 16, 11:07 AM
Type:Labor, Travel
Status:Open
Qty:2.5, 0.25, 117
🔄
Status: Reschedule by Kourtney SmithFeb 16, 3:26 PM
From:Scheduled
To:Reschedule
Duration in Previous:18d 23h
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Feb 24, 9:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-04T14:00:00.000+0000
⚠️7.0 business days
⏱️
3x Labor Added Mar 4, 11:35 AM
Type:Labor, Travel
Status:Open
Qty:3, 0.5, 122
⏱️
▶
2
Labor Added Mar 4, 2:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:8d 5h, 0m
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Assigned
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Scheduled
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)