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WO-01340232 ↗ ServiceMax

First Choice Health Centers, Inc. • Inspection • PSM

📍 First Choice Health Center – East Hartford – Pediatrics & OB/GYN — 110 Connecticut Blvd, East Hartford CT, 06180

Jan 27, 2026 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 12, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 13 of ? biz days used
Created: Jan 27, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 28 Ready for Scheduling ▶ Running 1 1
Jan 28 → Jan 28 Assigned ▶ Running 0 1
Jan 28 → Feb 12 Scheduled ▶ Running 11 12
Feb 12 → Feb 13 Tech On Site ▶ Running 1 13
Dispatch 0.0d
Coordinators 13.1d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.1 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Jan 27, 2026 Due: Feb 27, 2026 Completed: Feb 13, 2026 (14 days early)
📅
12.3 days Total Age
⏱️
11.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
10.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552671
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 278 pieces https://www.ebiotrack.com/inspection.php?iid=31988
Priority
Standard
Origin
Email
Reason
New Case
Contact
Letty Mendez
Owner
Shelby Robinson
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01340232 (current) Invoiced
Inspection • Edward Arias
Created: Jan 27, 2026 • Closed: Feb 12, 2026
Completed with significant delays
Invoiced • 36 days old
🚨
Primary Delay 11.9 days stuck in "Scheduled"
⏱️
Total Delay 10.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
11.9d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28 KSmith -- Scheduled for 2/12-2/13 with Letty

1/28 KSmith -- Sent email to schedule for 2/12-2/13 (MS Assisting)

🔧 Work Performed
Completed annual inspection all work documented in ebiotrack S.O #: 200-784-31988.
🔍 Technician Findings
Completed annual inspection all work documented in ebiotrack S.O #: 200-784-31988.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 278 pieces https://www.ebiotrack.com/inspection.php?iid=31988

Timeline

📞
Case Linked Dec 18, 6:00 AM
Case Number: 00552671
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
🚨 26.0 business days
📋
▶
2 Work Order Created Jan 27, 5:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 28, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 40m
📅
▶
2 Dispatch Scheduled Jan 28, 12:08 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 46m
🚨 12.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Feb 12, 10:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 22h
🚗
▶
2 2x Travel Added Feb 12, 7:27 PM
2x Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 2.25, 6.75, 3
🔩
7x Parts Added Feb 12, 7:43 PM
Type: Parts, Labor, Travel
Status: Open
Qty: 9, 4, 1.25, 7, 2.5, 47, 112
✔️
▶
2 Status: Completed Feb 12, 7:54 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Edward Arias
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 1.5 business days
📄
▶
3 Status: Ready to Bill Feb 16, 2:18 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254128
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

📞
Case 00552671
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Feb 12, 10:00 AM
Created
Jan 27, 5:41 PM
Invoice #
SM-254128

Work Details (12)

Name Type Status Qty Amount Date
WL-03103868 Travel Open 117 - Feb 12, 7:27 PM
WL-03103869 Travel Open 117 - Feb 12, 7:27 PM
WL-03103872 Labor Open 2.25 $0.00 Feb 12, 7:30 PM
WL-03103873 Labor Open 6.75 $0.00 Feb 12, 7:30 PM
WL-03103874 Labor Open 3 $0.00 Feb 12, 7:30 PM
WL-03103899 Parts Open 9 $19.08 Feb 12, 7:43 PM
WL-03103900 Parts Open 4 $8.48 Feb 12, 7:43 PM
WL-03103901 Labor Open 1.25 $0.00 Feb 12, 7:43 PM
WL-03103902 Labor Open 7 $6,207.40 Feb 12, 7:43 PM
WL-03103903 Labor Open 2.5 $0.00 Feb 12, 7:43 PM
WL-03103904 Travel Open 47 - Feb 12, 7:43 PM
WL-03103905 Travel Open 112 - Feb 12, 7:43 PM

Details