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WO-01340234 ↗ ServiceMax

First Choice Health Centers, Inc. • Inspection • PSM

📍 First Choice Health Center – East Hartford – Behavioral Health — 92 Connecticut Blvd, East Hartford CT, 06108

Jan 27, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 3 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 16, 2026
10 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Completed
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 27, 2026 Invoiced: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 28 Ready for Scheduling ▶ Running 1 1
Jan 28 → Jan 30 Assigned ▶ Running 2 3
Jan 30 → Feb 16 Scheduled ▶ Running 10 13
Feb 16 → Feb 16 Completed ▶ Running 0 13
Dispatch 0.0d
Coordinators 14.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.8 days
Over SLA
Billing
0.0 days
Created: Jan 27, 2026 Due: Mar 31, 2026 Completed: Feb 16, 2026 (43 days early)
📅
13.1 days Total Age
⏱️
10.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560055
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 4 Pcs https://www.ebiotrack.com/inspection.php?iid=32530
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pamela Rivero
Owner
Jessica Sells
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01340234 (current) Invoiced
Inspection • Edward Arias
Created: Jan 27, 2026 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 36 days old
🚨
Primary Delay 10.8 days stuck in "Scheduled"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
10.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Incomplete
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/30 KSmith -- Scheduled for 2/16 with Pamela. 1-3pm

1/30 KSmith -- Pamela advised site should be due in February. Provided 2/16 as a scheduled date and am awaiting response.

1/30 KSmith -- Sent email to schedule for 3/10

1/28 KSmith -- Sent email to schedule for 3/10

🔧 Work Performed
Annual Equipment Electrical Safety Test & Calibration Service completed
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 4 Pcs https://www.ebiotrack.com/inspection.php?iid=32530

Timeline

📞
Case Linked Jan 19, 6:00 AM
Case Number: 00560055
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Jan 27, 5:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 28, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 49m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 30, 12:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-16T19:30:00.000+0000
🚨 11.0 business days
🚗
▶
2 Travel Added Feb 16, 11:11 AM
Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 1, 117
✔️
Status: Completed by Edward Arias Feb 16, 3:29 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 2h, 0m
⚠️
▶
3 Status: Incomplete Feb 16, 6:02 PM
Status: Incomplete → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.75
🏁
Status: Closed by Shawn Rogers
From: Incomplete
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 18, 2:30 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Feb 23, 9:28 AM
Invoice Number: SM-254299

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00560055
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Feb 16, 2:30 PM
Created
Jan 27, 5:48 PM
Invoice #
SM-254299

Work Details (5)

Name Type Status Qty Amount Date
WL-03106995 Travel Open 2 - Feb 16, 11:11 AM
WL-03106996 Labor Open 0.25 $0.00 Feb 16, 11:13 AM
WL-03106997 Labor Open 1 $1,495.00 Feb 16, 11:13 AM
WL-03106998 Travel Open 117 - Feb 16, 11:13 AM
WL-03107734 Labor Open 2.75 $0.00 Feb 16, 6:04 PM

Details