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WO-01340236 ↗ ServiceMax

First Choice Health Centers, Inc. • Inspection • PSM

📍 First Choice Health Center – East Hartford — 809 Main St, East Hartford CT, 06108

Jan 27, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 2 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 16, 2026
11 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 27, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 28 Ready for Scheduling ▶ Running 1 1
Jan 28 → Jan 29 Assigned ▶ Running 1 2
Jan 29 → Feb 16 Scheduled ▶ Running 11 13
Feb 16 → Feb 16 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Coordinators 15.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
15.0 days
Over SLA
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 27, 2026 Completed: Feb 16, 2026 (11 days early)
📅
13.1 days Total Age
⏱️
11.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553373
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 82 pieces https://www.ebiotrack.com/inspection.php?iid=32010
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mildred Vega
Owner
Shelby Robinson
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01340236 (current) Invoiced
Inspection • Mohamed Shareed
Created: Jan 27, 2026 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 36 days old
🚨
Primary Delay 11.9 days stuck in "Scheduled"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
11.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/29 KSmith -- Scheduled for 2/16 with Sinan. 9-11am

1/29 KSmith -- Sent email to Sinan to schedule for 2/16

1/28 KSmith -- Per Mildred, Sinan is the POC

ssuliman@firstchc.org

1/28 KSmith -- Sent email to schedule for 2/16

🔧 Work Performed
Completed annual inspection all work documented in ebiotrack S.O #: 200-785-32010
🔍 Technician Findings
Completed annual inspection all work documented in ebiotrack S.O #: 200-785-32010
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 82 pieces https://www.ebiotrack.com/inspection.php?iid=32010

Timeline

📞
Case Linked Dec 22, 6:00 AM
Case Number: 00553373
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
🚨 24.0 business days
📋
2 Work Order Created Jan 27, 5:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jan 28, 11:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 37m
2.0 business days
👷
3 Technician Assigned Jan 29, 11:54 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1d 0h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-16T15:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Feb 16, 9:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 22h
⏱️
2 5x Labor Added Feb 16, 5:41 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 46m, 0m
3.0 business days
📄
2 Status: Ready to Bill Feb 19, 11:55 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Feb 22, 12:30 PM
Invoice Number: SM-254358

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00553373
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Feb 16, 10:00 AM
Created
Jan 27, 5:50 PM
Invoice #
SM-254358

Work Details (5)

Name Type Status Qty Amount Date
WL-03107675 Labor Open 2.25 $0.00 Feb 16, 5:41 PM
WL-03107676 Labor Open 4.25 $2,518.40 Feb 16, 5:41 PM
WL-03107677 Labor Open 2.5 $0.00 Feb 16, 5:41 PM
WL-03107678 Travel Open 101 - Feb 16, 5:41 PM
WL-03107679 Travel Open 103 - Feb 16, 5:41 PM

Details