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WO-01340286 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell River Hills — 105-A River Hills Rd., Asheville NC, 28805

Jan 28, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (7 biz days late)
Active: 10 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 11, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 28, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0
Jan 28 → Jan 28 Assigned ▶ Running 0 0
Jan 28 → Feb 11 Scheduled ▶ Running 10 10
Feb 11 → Feb 11 Tech On Site ▶ Running 0 10
Dispatch 0.0d
Coordinators 11.2d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.2 days
Over SLA
Field Work
0.0 days
Created: Jan 28, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
11.0 days Total Age
⏱️
10.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562694
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=32730
Priority
Standard
Origin
Email
Reason
New Case
Contact
Barbara Padula
Owner
Sherry Reich
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340286 (current) Invoiced
Inspection • Eric Colon
Created: Jan 28, 2026 • Closed: Feb 11, 2026
Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 10.3 days stuck in "Scheduled"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Scheduled
10.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28 MOwens She replied back that Wed or Fridays work the best. Sent reply confirming the visit for Wed. 2/11 with arrival between 10-11am.

1/28 MOwens Replied to email from Barbara Padula asking what days work the best to schedule.

🔧 Work Performed
2/11/26- EColon- Arrived onsite, checked in with the front desk. Completed inspections on 48 items, archived 3 units and failed 1 unit.
🔍 Technician Findings
Annual Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=32730

Timeline

📞
Case Linked Jan 28, 12:02 AM
Case Number: 00562694
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 9:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 28, 9:44 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Eric Colon
🗓️
▶
2 Status: Scheduled Jan 28, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-11T16:00:00.000+0000
🚨 11.0 business days
🚗
Travel Added Feb 11, 11:56 AM
Type: Travel
Status: Open
Qty: 161
⏱️
2x Labor Added Feb 11, 2:14 PM
Type: Labor
Status: Open
Qty: 3.5
🔧
▶
2 Status: Tech On Site Feb 11, 6:55 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Eric Colon
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Eric Colon Feb 11, 7:01 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Feb 16, 1:43 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254109

Bottlenecks

Assigned
Duration: 6.6 business hours (threshold: 4.0 business hours)
Exceeded by 2.6 business hours
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00562694
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Feb 11, 11:00 AM
Created
Jan 28, 9:16 AM
Invoice #
SM-254109

Work Details (3)

Name Type Status Qty Amount Date
WL-03100916 Travel Open 161 - Feb 11, 11:56 AM
WL-03101238 Labor Open 3.5 $0.00 Feb 11, 2:14 PM
WL-03101239 Labor Open 3 $1,292.00 Feb 11, 2:14 PM

Details