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WO-01340401 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 STATE OF NEW JERSEY — 380 Scotch Rd, Ewing NJ, 08628

Jan 28, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (19 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 28, 2026 Completed: Jan 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Assigned ▶ Running 0 0
Jan 28 → Jan 28 Scheduled ▶ Running 0 0
Jan 28 → Jan 31 Tech On Site ▶ Running 2 2
Dispatch 0.1d
Coordinators 0.3d
Field Work 2.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.3 days
Field Work
2.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 28, 2026 Due: Feb 27, 2026 Completed: Jan 31, 2026 (27 days early)
📅
2.7 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 26, 2026
Visit 2 Jan 28, 2026
Visit 3 Jan 29, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562951
URGENT Philips WO Request
Closed
Annual PM 2026
Priority
High
Origin
Email
Reason
New Case
Contact
Shawn Higgs
Owner
Shelby Robinson
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340401 (current) Invoiced
Preventive Maintenance • Philmon Mehari
Created: Jan 28, 2026 • Closed: Jan 30, 2026
Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/28/2026 RArnold - Dispatching to Philmon

🔧 Work Performed
Annual PM 2026
🔍 Technician Findings
Annual PM 2026
⚠️ Problem Description
Annual PM 2026
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jan 28, 12:44 PM
Case Number: 00562951
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 28, 1:04 PM
Work Order: WO-01340401
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Jan 28, 1:38 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rebecca Arnold
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 34m, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-28T13:00:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Jan 28, 4:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 45m
⏳ 1.9 business days
⏱️
▶
2 9x Labor Added Jan 29, 11:24 PM
9x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 44
⏱️
Labor Added Jan 30, 7:30 PM
Type: Labor
Status: Open
Qty: 5
✔️
Status: Completed by Philmon Mehari Jan 30, 7:46 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Feb 4, 3:24 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 48m

Bottlenecks

Tech On Site
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00562951
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jan 28, 8:00 AM
Created
Jan 28, 1:04 PM
Invoice #
N/A

Work Details (12)

Name Type Status Qty Amount Date
WL-03084403 Labor Open 3.25 $0.00 Jan 29, 11:24 PM
WL-03084404 Labor Open 4.5 $150.00 Jan 29, 11:24 PM
WL-03084405 Labor Open 2 $155.00 Jan 29, 11:24 PM
WL-03084406 Labor Open 2 $0.00 Jan 29, 11:24 PM
WL-03084409 Labor Open 3.25 $310.00 Jan 29, 11:24 PM
WL-03084410 Travel Open 83 $0.00 Jan 29, 11:24 PM
WL-03084411 Travel Open 83 $0.00 Jan 29, 11:24 PM
WL-03084412 Travel Open 83 $0.00 Jan 29, 11:24 PM
WL-03084413 Travel Open 83 $0.00 Jan 29, 11:24 PM
WL-03084414 Travel Open 44 $0.00 Jan 29, 11:26 PM
WL-03085986 Labor Open 5 $300.00 Jan 30, 7:30 PM
WL-03091478 Labor Open 0.016666666666667 $114.00 Feb 4, 3:24 PM

Details