Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340444 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Inspection • P5

📍 Poughkeepsie Planned Parenthood — 17 NOXON STREET, POUGHKEEPSIE NY, 12601

Jan 28, 2026 → Feb 5, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 6, 2026
6 business days (counted)
Running total: 7 of 5 biz days used
Created: Jan 28, 2026 Completed: Feb 6, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0 / 5
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0 / 5
Jan 28 → Jan 29 Assigned ▶ Running 1 1 / 5
Jan 29 → Feb 6 Scheduled ▶ Running 6 7 / 5
Dispatch 0.0d
Coordinators 7.6d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.6 days
Over SLA
Billing
0.8 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 6, 2026 (1 days late)
📅
6.6 days Total Age
⏱️
6.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00562943
FW: Equipment inspection
Closed
New Misc. Inspection # of pieces: 1 autoclave https://www.ebiotrack.com/omnicor/inspection.php?iid=10533
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chantelle Brown
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340444 (current) Invoiced
Inspection • Edward Arias
Created: Jan 28, 2026 • Closed: Feb 5, 2026
Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 6.1 days stuck in "Scheduled"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
6.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
0.8d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/29 KSmith -- Chantelle requested 2/5. Scheduled for that date. 9-11am

1/28 KSmith -- Responded to Chantelle's email to schedule and provided 2/3 as a scheduled date and am awaiting response

🔧 Work Performed
Inspected new Attest Auto-reader
🔍 Technician Findings
Autoclave already inspected
⚠️ Problem Description
New Misc. Inspection # of pieces: 1 autoclave https://www.ebiotrack.com/omnicor/inspection.php?iid=10533

Timeline

📞
Case Linked Jan 28, 12:31 PM
Case Number: 00562943
Subject: FW: Equipment inspection
Status: Closed
📋
▶
2 Work Order Created Jan 28, 2:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 28, 3:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
👷
▶
3 Technician Assigned Jan 29, 8:00 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 16h 25m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-05T14:30:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Feb 5, 10:33 AM
Type: Labor, Travel
Status: Open
Qty: 2, 0.75, 74
✔️
Status: Completed by Edward Arias Feb 5, 7:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 11h, 0m
⏳ 3.5 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 10, 1:22 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 17h
🏁
Status: Closed by Edward Arias Feb 10, 8:07 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 45m
📄
▶
2 Status: Ready to Bill Feb 11, 9:20 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Feb 22, 10:48 PM
Invoice Number: SM-253556

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business hours
Scheduled
Duration: 6.1 business days (threshold: 2.0 business days)
Exceeded by 4.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00562943
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Feb 5, 9:30 AM
Created
Jan 28, 2:31 PM
Invoice #
SM-253556

Work Details (3)

Name Type Status Qty Amount Date
WL-03092793 Labor Open 2 $298.00 Feb 5, 10:33 AM
WL-03092794 Labor Open 0.75 $111.75 Feb 5, 10:33 AM
WL-03092795 Travel Open 74 - Feb 5, 10:33 AM

Details