Use this password to access the kiosk: #TP@F*GR
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
spoke with Nicholas, both screens dark, no power, outlet is a working outlet , no key
🔧Work Performed
02/04/2026 Mike Huffman. Found Kiosk down, no lights. Checked the AC power outlet and found no voltage AC. Went to Customer Service who contacted a manager. We found circuit breaker for the Kiosk and it was tripped. Reset circuit breaker and Kiosk has lights. The Kiosk boots up and is scrolling ads. The Touch screen says out of service. I checked the Kiosk ac to DC power supply and did not find any errors. Logged into the Kiosk PC. Error failed to load Blood Pressure wrap. The BP is connected to Com5. BP check does not respond with OK when turning on. Using the Stop button wiring diagram, checked the four wires to the Stop button. The Stop button was connected correctly. I connected the wires to correct terminals, re-booted PC and Kiosk came up, touch screen is working. I completed a PM. Completed the FSR and obtained customer signature. Called L2 and advised the PC was NOT replaced. Went to UPS store and returned parts.
🔍Technician Findings
Kiosk is down.
⚠️Problem Description
Tech will be shipped replacement PC, main 12Volt DC power supply, main power cord, and power strip for this repair. Tech must have multimeter on site for repair.
Replace applicable parts. Once replaced, tech must use multimeter ensure that DC components are only connected to the 12 VDC terminals.
Tech will be sent Key to Kiosk
**Location does not have a key, order a key and leave in pharmacy when service is complete**
Special Instructions: Please restore network connectivity and confirm full functionality.
Use this password to access the kiosk: #TP@F*GR
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Feb 4, 2026
No parts replaced. Per tech, "circuit breaker for the Kiosk was tripped. Reset circuit breaker and kiosk turned on." Kiosk is online and working as expected.
ID 101199
📋
Outbound to +17342873300
Completed Jan 28, 2026
spoke with Nicholas, both screens dark, no power, outlet is a working outlet , no key