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WO-01340493 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Halls Warehouse Corps — 501 Kentile Rd, South Plainfield NJ, 07080

Jan 28, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (19 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 31, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 28, 2026 Completed: Jan 31, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Assigned ▶ Running 0 0
Jan 28 → Jan 29 Scheduled ▶ Running 1 1
Jan 29 → Jan 29 Entered ▶ Running 0 1
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 1
Jan 29 → Jan 29 Scheduled ▶ Running 0 1
Jan 29 → Jan 31 Tech On Site ▶ Running 1 2
Dispatch 0.1d
Coordinators 1.3d
Field Work 2.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.3 days
Field Work
2.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 28, 2026 Due: Feb 28, 2026 Completed: Jan 31, 2026 (28 days early)
📅
2.3 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 29, 2026
Visit 2 Jan 30, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563090
URGENT Philips WO Request
Closed
PM - Contract - BG Required PM - CON1166451
Priority
High
Origin
Email
Reason
New Case
Contact
Shawn Higgs
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340493 (current) Invoiced
Preventive Maintenance • Carlos Puebla
Created: Jan 28, 2026 • Closed: Jan 30, 2026
Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 RArnold - Dispatching to Carlos

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
PM - Contract - BG Required PM - CON1166451
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jan 28, 4:06 PM
Case Number: 00563090
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 28, 4:15 PM
Work Order: WO-01340493
Type: Preventive Maintenance
Priority: PC
👷
▶
2 Technician Assigned Jan 28, 4:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Entered
To: Assigned
Duration in Previous: 35m
📅
▶
2 Dispatch Scheduled Jan 28, 4:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 6m
🆕
Status: Entered by Megan Klose Jan 28, 7:06 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2h 8m, 0m
🗓️
▶
3 Status: Scheduled Jan 29, 11:04 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-29T13:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Jan 29, 11:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5m
⏱️
7x Labor Added Jan 29, 9:40 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 7, 2, 75
⏱️
Labor Added Jan 29, 10:00 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
7x Labor Added Jan 30, 7:37 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 5.5, 2, 75
⏱️
Labor Added Jan 30, 8:26 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
▶
2 Status: Completed Jan 30, 8:45 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.4 business days
⏱️
Labor Added Feb 4, 3:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 3:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00563090
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jan 29, 8:00 AM
Created
Jan 28, 4:15 PM
Invoice #
N/A

Work Details (17)

Name Type Status Qty Amount Date
WL-03084270 Labor Open 1.5 $0.00 Jan 29, 9:40 PM
WL-03084271 Labor Open 7 $450.00 Jan 29, 9:40 PM
WL-03084272 Labor Open 2 $465.00 Jan 29, 9:40 PM
WL-03084273 Expenses Open 1 $0.00 Jan 29, 9:40 PM
WL-03084274 Expenses Open 1 $0.00 Jan 29, 9:40 PM
WL-03084275 Travel Open 75 $0.00 Jan 29, 9:40 PM
WL-03084276 Travel Open 75 $0.00 Jan 29, 9:40 PM
WL-03084293 Labor Open 0.5 $0.00 Jan 29, 10:00 PM
WL-03086016 Labor Open 1.5 $0.00 Jan 30, 7:37 PM
WL-03086017 Labor Open 5.5 $450.00 Jan 30, 7:37 PM
WL-03086018 Labor Open 2 $465.00 Jan 30, 7:37 PM
WL-03086019 Expenses Open 1 $0.00 Jan 30, 7:37 PM
WL-03086020 Expenses Open 1 $0.00 Jan 30, 7:37 PM
WL-03086021 Travel Open 75 $0.00 Jan 30, 7:37 PM
WL-03086022 Travel Open 75 $0.00 Jan 30, 7:37 PM
WL-03086121 Labor Open 1.25 $0.00 Jan 30, 8:26 PM
WL-03091473 Labor Open 0.016666666666667 $228.00 Feb 4, 3:22 PM

Details