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WO-01340561 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Jan 29, 2026 → Feb 5, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 9, 2026
✓ SLA Met (1 biz days early)
Active: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Jan 29, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 6, 2026
5 business days (counted)
Running total: 6 of 7 biz days used
Created: Jan 29, 2026 Completed: Feb 6, 2026
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 7
Jan 29 → Jan 29 L2 Screening ▶ Running 0 0 / 7
Jan 29 → Jan 29 Awaiting Parts ⏸ Paused 0 —
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0 / 7
Jan 29 → Jan 30 Assigned ▶ Running 1 1 / 7
Jan 30 → Feb 6 Scheduled ▶ Running 5 6 / 7
Dispatch 0.1d
Material Management 0.6d
Coordinators 6.7d
✓ SLA Met
Dispatch
0.1 days
Material Management
0.6 days
Coordinators
6.7 days
Over SLA
Created: Jan 29, 2026 Due: Feb 9, 2026 Completed: Feb 6, 2026 (3 days early)
📅
6.2 days Total Age
⏱️
5.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00563099
L2 review - EMS * No quote needed per SMC
Closed
Follow-up to WO-01339536 Tech Curtis Allen 6506 Power-PRO XT 1906003500011 Tech notes -Parts required: (8) - 6500-101-327 - Half Shell Bearing (2) - 6500-001-329 - Inner Bearing Carrier (2) - 6500-001-328 - Outer Bearing Carrier
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Dexter Britton
Owner
Jessica Sells
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340561 (current) Invoiced
Repair • Curtis Allen
Created: Jan 29, 2026 • Closed: Feb 5, 2026
Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 5.2 days stuck in "Scheduled"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
0.6d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
5.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed and replaced 2 inner bearing carriers, 2 outer bearing carriers and 8 half shell bearings Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Slightly leaning to the left when lowering Worn bearings and bearing carriers
⚠️ Problem Description
Follow-up to WO-01339536 Tech Curtis Allen 6506 Power-PRO XT 1906003500011 Tech notes -Parts required: (8) - 6500-101-327 - Half Shell Bearing (2) - 6500-001-329 - Inner Bearing Carrier (2) - 6500-001-328 - Outer Bearing Carrier https://www.ebiotrack.com/workorder.php?wo=71231
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jan 28, 4:29 PM
Case Number: 00563099
Subject: L2 review - EMS * No quote needed per SMC
Status: Closed
📋
▶
2 Work Order Created Jan 29, 9:05 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 29, 9:34 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 28m
📅
Status: Ready for Scheduling by Sean Weaver Jan 29, 2:34 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4h 59m
👷
▶
2 Technician Assigned Jan 29, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
🔩
4x Parts Added Jan 29, 4:19 PM
Type: Parts, Expenses
Status: Open
Qty: 8, 2, 1
🗓️
▶
2 Status: Scheduled Jan 30, 8:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-04T16:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jan 30, 9:50 AM
Scheduled For: 2026-02-05T16:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Feb 5, 8:23 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Curtis Allen
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 11h, 0m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Feb 10, 4:08 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253522

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563099
Closed
📦
Parts Order 00089261
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Feb 5, 11:00 AM
Created
Jan 29, 9:05 AM
Invoice #
SM-253522

Work Details (7)

Name Type Status Qty Amount Date
WL-03083722 Parts Open 8 $158.08 Jan 29, 4:19 PM
WL-03083723 Parts Open 2 $19.96 Jan 29, 4:19 PM
WL-03083724 Parts Open 2 $12.02 Jan 29, 4:19 PM
WL-03083725 Expenses Open 1 $0.00 Jan 29, 4:19 PM
WL-03094218 Labor Open 1 $0.00 Feb 5, 8:23 PM
WL-03094219 Labor Open 2 $0.00 Feb 5, 8:23 PM
WL-03094220 Travel Open 32 $0.00 Feb 5, 8:23 PM

Details