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WO-01340603 ↗ ServiceMax

MAYWOOD FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 MAYWOOD FIRE DEPARTMENT — 700 St. Charles Road, Maywood IL, 60153

Jan 29, 2026 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (3 biz days late)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Feb 5, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 5, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 29, 2026 Invoiced: Feb 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0
Jan 29 → Jan 29 Assigned ▶ Running 0 0
Jan 29 → Feb 5 Scheduled ▶ Running 5 5
Dispatch 0.0d
Coordinators 6.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Created: Jan 29, 2026 Due: Feb 27, 2026 Completed: Feb 5, 2026 (22 days early)
📅
5.3 days Total Age
⏱️
5.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563166
eBiotrack - New Inspection Created
Closed
Annual Equipment PM 8 Pcs https://www.ebiotrack.com/inspection.php?iid=32740
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jessie Aguirre
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340603 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Jan 29, 2026 • Closed: Feb 4, 2026
Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 5.3 days stuck in "Scheduled"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29/2026 CRamen spoke with Jessie and scheduled for Thursday 2/5/2026 with tech arrival between 8-10am. Call logged on WO-01340603


1/29/26 NatoshaB - Must be scheduled with Repair WO-01340548

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 07-049418 - Asset ID: 13344365 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 07-049417 - Asset ID: 13344362 Stryker Medical - 6252 Stair-Pro Serial #: 150941499 - Asset ID: 13344369 Stryker Medical - 6506 PowerPro Serial #: 2208020700115 - Asset ID: 13344368 Ferno Washington Inc - Model 175 (Series) Serial #: 130541278 - Asset ID: 13344363 Ferno Washington Inc - Model 107 (Series) Serial #: L-769392 - Asset ID: 13344370 Stryker Medical - 6506 PowerPro Serial #: 2307020700013 - Asset ID: 13344364 Stryker - Power Pro 6507 Serial #: 2405000878 - Asset ID: 13344367 Stryker Medical - 6392 PerformanceLoad Serial #: 2024000900054 - Asset ID: 13344366
🔍 Technician Findings
pm
⚠️ Problem Description
Annual Equipment PM 8 Pcs https://www.ebiotrack.com/inspection.php?iid=32740

Timeline

📞
Case Linked Jan 28, 7:03 PM
Case Number: 00563166
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
Work Order Created Jan 29, 10:09 AM
Work Order: WO-01340603
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Jan 29, 10:15 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
4 Technician Assigned Jan 29, 4:53 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 38m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-05T14:00:00.000+0000
💵
2x Expenses Added Jan 29, 5:25 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.8 business days
⏱️
▶
2 13x Labor Added Feb 5, 2:20 PM
13x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 6d 21h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 9, 11:27 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253421

Bottlenecks

Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00563166
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Feb 5, 9:00 AM
Created
Jan 29, 10:09 AM
Invoice #
SM-253421

Work Details (15)

Name Type Status Qty Amount Date
WL-03083840 Expenses Open 1 $0.00 Jan 29, 5:25 PM
WL-03083841 Expenses Open 1 $0.00 Jan 29, 5:25 PM
WL-03093406 Labor Open 0.5 $0.00 Feb 5, 2:20 PM
WL-03093407 Travel Open 10 $0.00 Feb 5, 2:20 PM
WL-03093408 Labor Open 0.5 $0.00 Feb 5, 2:20 PM
WL-03093409 Labor Open 0.25 $0.00 Feb 5, 2:20 PM
WL-03093410 Labor Open 0.5 $0.00 Feb 5, 2:20 PM
WL-03093411 Labor Open 0.5 $0.00 Feb 5, 2:20 PM
WL-03093412 Labor Open 0.25 $0.00 Feb 5, 2:20 PM
WL-03093413 Labor Open 0.5 $0.00 Feb 5, 2:20 PM
WL-03093414 Labor Open 0.5 $0.00 Feb 5, 2:20 PM
WL-03093415 Labor Open 0.50027777777778 $0.00 Feb 5, 2:20 PM
WL-03093416 Labor Open 0.25 $0.00 Feb 5, 2:20 PM
WL-03093417 Labor Open 0.5 $0.00 Feb 5, 2:20 PM
WL-03093418 Travel Open 10 $0.00 Feb 5, 2:20 PM

Details