Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340642 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Historic Chantilly #21265 — 3456 Historic Sully Way, Chantilly, VA 20151, Chantilly VA, 20151

Jan 29, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Feb 18, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 15 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 28, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Feb 18 Ready for Scheduling ▶ Running 13 13
Feb 18 → Feb 20 Assigned ▶ Running 2 15
Feb 20 → Feb 27 Scheduled ▶ Running 5 20
Feb 27 → Feb 28 Tech On Site ▶ Running 0 20
Dispatch 0.0d
Coordinators 22.6d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.6 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Jan 29, 2026 Due: Mar 31, 2026 Completed: Feb 28, 2026 (31 days early)
📅
21.0 days Total Age
⏱️
14.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
21.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563206
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 66 pcs https://www.ebiotrack.com/inspection.php?iid=32753
Priority
High
Origin
Email
Reason
New Case
Contact
Courtney Chapman
Owner
Jessica Sells
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340642 (current) Invoiced
Inspection • Michael Harris
Created: Jan 29, 2026 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 34 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 21.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20 MOwens Courtney replied back asking about scheduling next week. I offered 2/27 between 11-5.

2/19 MOwens Sent email to Courtney Chapman about good dates in March to schedule the inspection visit.

🔧 Work Performed
58 pieces of equipment tagged and inspected.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 66 pcs https://www.ebiotrack.com/inspection.php?iid=32753

Timeline

📞
Case Linked Jan 29, 6:00 AM
Case Number: 00563206
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 29, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 23h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 20, 2:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-27T16:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Michael Harris Feb 27, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
⏱️
▶
3 3x Labor Added Feb 27, 11:51 PM
3x Labor Added → 7x Travel Added → Status: Completed
🚗
7x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 120, 143
✔️
Status: Completed by Michael Harris
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 58m, 0m
⏳ 3.0 business days
📄
▶
4 Status: Ready to Bill Mar 4, 11:45 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255551

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563206
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Harris
Scheduled
Feb 27, 11:00 AM
Created
Jan 29, 10:23 AM
Invoice #
SM-255551

Work Details (10)

Name Type Status Qty Amount Date
WL-03124558 Labor Open 2.3333333333333 $0.00 Feb 27, 11:51 PM
WL-03124559 Labor Open 5 $1,164.40 Feb 27, 11:51 PM
WL-03124560 Labor Open 3.1666666666667 $0.00 Feb 27, 11:51 PM
WL-03124561 Travel Open 120 - Feb 27, 11:52 PM
WL-03124562 Travel Open 143 - Feb 27, 11:52 PM
WL-03124563 Expenses Open 1 $0.00 Feb 27, 11:52 PM
WL-03124564 Expenses Open 1 $0.00 Feb 27, 11:52 PM
WL-03124565 Expenses Open 1 $0.00 Feb 27, 11:52 PM
WL-03124566 Expenses Open 1 $0.00 Feb 27, 11:52 PM
WL-03124567 Expenses Open 1 $0.00 Feb 27, 11:52 PM

Details