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WO-01340711 ↗ ServiceMax

CareATC • Inspection • PSM

📍 ONEOK - Tulsa — 100 W 5th St, Tulsa OK, 74103

Jan 29, 2026 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 9, 2026
7 business days (counted)
Running total: 7 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 25, 2026
11 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0
Jan 29 → Feb 9 Assigned ▶ Running 7 7
Feb 9 → Feb 25 Scheduled ▶ Running 11 18
Feb 25 → Feb 25 Tech On Site ▶ Running 0 18
Dispatch 0.0d
Coordinators 19.9d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.9 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Jan 29, 2026 Due: Mar 31, 2026 Completed: Feb 25, 2026 (34 days early)
📅
18.9 days Total Age
⏱️
12.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
19.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563192
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 7 Pcs https://www.ebiotrack.com/inspection.php?iid=32745
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Kimberly Hardison
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340711 (current) Invoiced
Inspection • Zachary Stieben
Created: Jan 29, 2026 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 34 days old
🚨
Primary Delay 12.0 days stuck in "Scheduled"
⏱️
Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
7.6d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9 KKelch scheduled per logged email from Patti

2/2 KKelch sent an email for scheduling

🔧 Work Performed
Inspected 5 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
2/25/2026 Zachary Stieben arrived on site. Found 5 pieces of equipment to be inspected.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 7 Pcs https://www.ebiotrack.com/inspection.php?iid=32745

Timeline

📞
Case Linked Jan 29, 12:00 AM
Case Number: 00563192
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 29, 11:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jan 29, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 54m
⚠️ 8.0 business days
🗓️
2 Status: Scheduled Feb 9, 9:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-25T15:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Zachary Stieben Feb 25, 10:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 1h
✔️
Status: Completed by Zachary Stieben Feb 25, 11:31 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 15m
🚗
3 2x Travel Added Feb 25, 5:44 PM
2x Travel Added → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 4.9166666666667, 1.25
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 6h 17m
3.8 business days
📄
3 Status: Ready to Bill Mar 2, 1:36 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255351
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00563192
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Zachary Stieben
Scheduled
Feb 25, 10:00 AM
Created
Jan 29, 11:55 AM
Invoice #
SM-255351

Work Details (5)

Name Type Status Qty Amount Date
WL-03119958 Travel Open 244 - Feb 25, 5:44 PM
WL-03119959 Travel Open 244 - Feb 25, 5:44 PM
WL-03119967 Labor Open 4.9166666666667 $0.00 Feb 25, 5:47 PM
WL-03119968 Labor Open 1.25 $1,063.00 Feb 25, 5:47 PM
WL-03119969 Labor Open 5 $0.00 Feb 25, 5:47 PM

Details