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WO-01340734 ↗ ServiceMax

United Vein and Vascular Centers • Misc. Inspection • P5

📍 Tampa OBL — 3657 Madaca Lane, Tampa FL, 33618

Jan 29, 2026 → Feb 13, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 5, 2026
✗ SLA Missed (6 biz days late)
Active: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Feb 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 2, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 13, 2026
9 business days (counted)
Running total: 11 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 11 of 5 biz days used
Created: Jan 29, 2026 Tech Off Site: Feb 13, 2026
Business Days Used 11 / 5
0 5d budget +6d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 5
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0 / 5
Jan 29 → Feb 2 Assigned ▶ Running 2 2 / 5
Feb 2 → Feb 13 Scheduled ▶ Running 9 11 / 5
Feb 13 → Feb 13 Tech On Site ▶ Running 0 11 / 5
Dispatch 0.0d
Coordinators 12.3d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.3 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 29, 2026 Due: Feb 5, 2026 Completed: Feb 13, 2026 (7 days late)
📅
11.8 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00563417
eBiotrack - New Inspection Created
Closed
New Miscellaneous Equipment Inspection Philips IVUS and Philips Laser need electrical safety tag by EMSAR please. They are new equipment to tampa. https://www.ebiotrack.com/inspection.php?iid=32761
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kristy Littrell
Owner
Sherry Reich
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340734 (current) Invoiced
Misc. Inspection • Joseph Anderson
Created: Jan 29, 2026 • Closed: Feb 13, 2026
Completed with significant delays
Invoiced • 34 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/26 AJinerson - Email logged on WO-01340742. Received email from Heather Crow asking if anything available before 2/10 now. Sent email back offering to reschedule on 2/10 if this date works better for them as well.


2/2/26 AJinerson - Email logged on WO-01340742. Received email back from POC Kristy requesting to schedule for Friday, 2/13 with arrival between 10am-12pm for both services.

Sent email back confirming this date/time asking if POC onsite/arrival instructions needed.

2/2/26 AJinerson - Email logged on WO-01340742. Received email back from Kristy asking if we have Friday morning, 2/6 available. Sent email back stating we don't currently have Friday morning, 2/6 available, but still have Weds. 2/4 morning available, also offering Friday, 2/13 morning if they specifically need a Friday.

Awaiting confirmation on what date works best for them.


1/30/26 AJinreson - Email logged on WO-01340742. Received email back stating they close at 4pm and asking for earlier arrival time. Tech would not be able to arrive earlier than 2pm-4pm, so I emailed back offering another date of Weds. 2/4 between 10am-12pm.

This is the next earliest date we could get tech back in the area as he is full with other repairs through 2/4.


1/29/26 AJinerson - Email logged on WO-01340742. Sent email to Kristy offering tech visit on Fri. 1/30 with eta between 2pm-4pm for service on below WOs.

WO-01340742

WO-01340734


1/29/26 AJinerson - Call logged on WO-01340742. Called Kristy and left VM regarding scheduling tech visit for both WOs. 

WO-01340742

WO-01340734


1/29/26 SReich - Originated from case 00563314; repair is on that case.

🔧 Work Performed
Inspected 2 pieces of equipment.
🔍 Technician Findings
Complete Misc. Equipment Electrical Safety Test And Calibration Service (2 New Items)
⚠️ Problem Description
New Miscellaneous Equipment Inspection Philips IVUS and Philips Laser need electrical safety tag by EMSAR please. They are new equipment to tampa. Special Instructions: Please refrain from discussing maintenance findings or pricing with clinical staff while onsite. All communication regarding these matters should be directed to the Facilities Manager. If an onsite resolution is available that exceeds the initial NTE (Not-to-Exceed), please call to request an onsite increase prior to proceeding with work Check In/Out Dial: +1 (866) 609-8882 IVR ID: 490549 Assignment ID: 48437 Upon arrival, call the above number and provide your Vendor PIN Number and Assignment ID to check in to the work order. At completion of the visit, call the above number again with these details to check out of the visit and report the work as complete, incomplete with a return trip needed, or as needing to submit a quote. https://www.ebiotrack.com/inspection.php?iid=32761

Timeline

📞
▶
2 Case Linked Jan 29, 12:22 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01340734
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Sherry Reich Jan 29, 12:30 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 29, 2:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 8m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 2:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-13T16:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Joseph Anderson Feb 13, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 21h
⏱️
▶
2 2x Labor Added Feb 13, 1:08 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
Status: Tech Off Site by Joseph Anderson Feb 13, 1:50 PM
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 1h 48m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 17, 3:04 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Feb 22, 10:34 PM
Invoice Number: SM-254200

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

📞
Case 00563417
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Joseph Anderson
Scheduled
Feb 13, 11:00 AM
Created
Jan 29, 12:27 PM
Invoice #
SM-254200

Work Details (3)

Name Type Status Qty Amount Date
WL-03105114 Labor Open 3.2333333333333 $484.25 Feb 13, 1:08 PM
WL-03105115 Travel Open 139 - Feb 13, 1:08 PM
WL-03105131 Labor Open 0.5 $74.50 Feb 13, 1:12 PM

Details