Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340735 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Cooper University Hospital — 1 Cooper Plaza, Camden NJ, 08080

Jan 29, 2026 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (228 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech Off Site
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Closed
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 30 Scheduled ▶ Running 1 1
Jan 30 → Feb 2 Tech Off Site ▶ Running 1 2
Feb 2 → Feb 2 Completed ▶ Running 0 2
Feb 2 → Feb 2 Closed ▶ Running 0 2
Feb 2 → Feb 2 Incomplete ▶ Running 0 2
Dispatch 0.1d
Coordinators 1.0d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.0 days
Field Work
1.2 days
Billing
1.4 days
Over SLA
Created: Jan 29, 2026 Due: Dec 31, 2026 Completed: Jan 29, 2026 (336 days early)
📅
0.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 27, 2026
Visit 2 Jan 29, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563405
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Michael Youch
Owner
Erin Martin
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340735 (current) Invoiced
FCO • Fady Khouzam
Created: Jan 29, 2026 • Closed: Jan 29, 2026
Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/206 SRobinson- Created followup WO for the remaining. (WO-01349795)

01/29/2026 RArnold - dispatching to Fady K

🔧 Work Performed
2 Devices Passed. 1 Device Failed.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Jan 29, 12:08 PM
Case Number: 00563405
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 29, 12:31 PM
Work Order: WO-01340735
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jan 29, 1:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-29T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 39m
⏱️
▶
3 3x Labor Added Jan 29, 9:10 PM
3x Labor Added → 3x Expenses Added → Status: Tech Off Site
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 110
🚗
Status: Tech Off Site by Fady Khouzam
From: Scheduled
To: Tech Off Site
Duration in Previous: 8h 1m
⏳ 1.4 business days
💵
5x Expenses Added Feb 1, 7:51 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 1, 8:09 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 1, 8:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2d 23h, 0m
⚠️
Status: Incomplete by Fady Messak Feb 2, 7:16 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 10h 47m, 0m
⏳ 3.0 business days
⏱️
Labor Added Feb 4, 2:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 2:32 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 7h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00563405
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Jan 29, 8:00 AM
Created
Jan 29, 12:31 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03084248 Labor Open 2 $0.00 Jan 29, 9:10 PM
WL-03084249 Labor Open 6.5 $475.00 Jan 29, 9:10 PM
WL-03084250 Labor Open 2.5 $310.00 Jan 29, 9:10 PM
WL-03084251 Expenses Open 1 $0.00 Jan 29, 9:11 PM
WL-03084252 Travel Open 110 $0.00 Jan 29, 9:11 PM
WL-03084253 Travel Open 110 $0.00 Jan 29, 9:11 PM
WL-03087223 Expenses Open 1 $0.00 Feb 1, 7:51 PM
WL-03087224 Expenses Open 1 $0.00 Feb 1, 7:51 PM
WL-03087225 Expenses Open 1 $0.00 Feb 1, 7:51 PM
WL-03087226 Expenses Open 1 $0.00 Feb 1, 7:51 PM
WL-03087227 Expenses Open 1 $0.00 Feb 1, 7:51 PM
WL-03087251 Expenses Open 1 $0.00 Feb 1, 8:09 PM
WL-03087270 Labor Open 1 $0.00 Feb 1, 8:27 PM
WL-03091382 Labor Open 0.016666666666667 $76.00 Feb 4, 2:20 PM

Details