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WO-01340749 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Wagnolia Vet Center — 4600 N Magnolia Ave Ste A & B, Chicago IL, 60640

Jan 29, 2026 → Feb 4, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 3, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 5 of 4 biz days used
Created: Jan 29, 2026 Completed: Feb 5, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 4
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0 / 4
Jan 29 → Feb 3 Assigned ▶ Running 3 3 / 4
Feb 3 → Feb 4 Scheduled ▶ Running 1 4 / 4
Feb 4 → Feb 5 Tech On Site ▶ Running 1 5 / 4
Dispatch 0.0d
Coordinators 5.3d
Field Work 0.6d
Billing 2.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.3 days
Over SLA
Field Work
0.6 days
Billing
2.1 days
Over SLA
Created: Jan 29, 2026 Due: Feb 6, 2026 Completed: Feb 5, 2026 (1 days early)
📅
5.2 days Total Age
⏱️
3.1d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563345
Maintenance
Closed
Travel Zone 2 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES Contact: Karina Garcia (773)6541539 to schedule service. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Vaishali Joshi
Owner
Shelby Robinson
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340749 (current) Invoiced
Preventive Maintenance • Franco Jackson
Created: Jan 29, 2026 • Closed: Feb 4, 2026
Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 3.1 days stuck in "Assigned"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
4.2d / 1.0d SLA
WO Correction Needed
0.4d
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/26fjackson customer threw away checklist that comes from midmark when pm kit sent,


2/9/2026 SRA and check list need to be filled out and attached.

2/3/2026 CRamen spoke with Trinity and scheduled for Wednesday 2/4/2026 with tech arrival between 1-3pm


2/3/2026 CRamen left a vm for Karina Garcia (773)6541539 to return call to schedule for Wednesday 2/4/2026 with tech arrival between 12-2pm. Logged email and Placeholder set.


2/2/2026 CRamen parts deliver tomorrow


01/30/2026 SRobinson- Order No: 752141


Customer PO No: SR1528480


Customer: Wagnolia Vet Center


Service Request NO: 1528480


Ship To Name: Wagnolia Vet Center


Ship To Address: 4600 N Magnolia Ave Ste A & B   


Ship To City/State: Chicago, IL 60640-4965


Waybill (Tracking #): 1ZE444250344820137


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 30-JAN-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


1/29/2026 CRamen assigned to Franco and placed into APC


01/29/2026 SRobinson- Sent email to info@wagnoliavet.com with WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
4feb2026 fjackson performed pm, customer had opened pm kit from box and threw away pm checklist inadvertently, will need to find a checklist to download and fill out and send to customer to sign and scan back in
🔍 Technician Findings
pm due
⚠️ Problem Description
Travel Zone 2 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES Contact: Karina Garcia (773)6541539 to schedule service. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Jan 29, 10:42 AM
Case Number: 00563345
Subject: Maintenance
Status: Closed
📋
▶
2 Work Order Created Jan 29, 1:18 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Shelby Robinson Jan 29, 1:23 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Jan 29, 6:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 39m
⏳ 3.7 business days
🗓️
▶
2 Status: Scheduled Feb 3, 1:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-04T18:00:00.000+0000, 2026-02-04T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 4, 5:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
⏱️
▶
2 3x Labor Added Feb 4, 10:39 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 0m
⏳ 3.2 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 9, 2:20 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 15h
🏁
Status: Closed by Robert Jackson Feb 9, 5:14 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 53m
📄
Status: Ready to Bill by Nancy Suarez Feb 10, 12:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 44m
⏳ 2.0 business days
📨
Status: Invoice Pending by Nancy Suarez Feb 11, 1:38 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 13, 10:15 AM
Invoice Number: SM-253607

Bottlenecks

Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

📞
Case 00563345
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
Feb 4, 2:00 PM
Created
Jan 29, 1:18 PM
Invoice #
SM-253607

Work Details (4)

Name Type Status Qty Amount Date
WL-03083385 Parts Open 1 $0.00 Jan 29, 1:18 PM
WL-03092333 Labor Open 1.25 $0.00 Feb 4, 10:39 PM
WL-03092334 Labor Open 1 $240.00 Feb 4, 10:39 PM
WL-03092335 Travel Open 30 $110.00 Feb 4, 10:39 PM

Details