Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340757 ↗ ServiceMax

Johnson & Johnson EHW • Inspection • PSM

📍 Johnson & Johnson EHW - La Jolla — 3210 Merryfield Row, San Diego CA, 92121

Jan 29, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 15 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 5 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 21, 2026
10 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0
Jan 29 → Jan 30 Assigned ▶ Running 1 1
Jan 30 → Jan 30 Entered ▶ Running 0 1
Jan 30 → Feb 4 Assigned ▶ Running 3 4
Feb 4 → Feb 4 Entered ▶ Running 0 4
Feb 4 → Feb 5 Assigned ▶ Running 1 5
Feb 5 → Feb 21 Scheduled ▶ Running 10 15
Dispatch 0.0d
Coordinators 17.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.2 days
Over SLA
Created: Jan 29, 2026 Due: Feb 20, 2026 Completed: Feb 21, 2026 (on time)
📅
15.7 days Total Age
⏱️
10.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563356
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32759
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sharon Oyen
Owner
Shelby Robinson
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340757 (current) Invoiced
Inspection • Rene Yescas
Created: Jan 29, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 34 days old
🚨
Primary Delay 10.1 days stuck in "Scheduled"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
6.8d / 0.5d SLA
Scheduled
10.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-5 Mburris called site and set w/ Sharon POC 2-20 8am 

1-30 Mburris email sent to POC

1-29 Mburris email sent to POC

🔧 Work Performed
performed initial annual inspection service,service complete
🔍 Technician Findings
initial annual inspection service needed
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32759

Timeline

📞
Case Linked Jan 29, 11:04 AM
Case Number: 00563356
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 29, 1:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 29, 3:17 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzKAdQAN, Rene Yescas
🆕
▶
2 Status: Entered Jan 30, 11:25 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Michael Russell
⏳ 4.0 business days
🆕
▶
3 Status: Entered Feb 4, 3:42 PM
Status: Entered → Technician Assigned → Status: Assigned
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzKAdQAN, Rene Yescas
👷
Status: Assigned by Michael Burris
From: Entered
To: Assigned
Duration in Previous: 2m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 5, 5:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-20T16:00:00.000+0000
🚨 10.8 business days
⏱️
5x Labor Added Feb 20, 4:44 PM
Type: Labor, Travel
Status: Open
Qty: 2, 75
✔️
Status: Completed by Rene Yescas Feb 20, 7:03 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 1h, 0m
⏳ 3.6 business days
📄
▶
2 Status: Ready to Bill Feb 25, 10:57 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254863

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Scheduled
Duration: 10.1 business days (threshold: 2.0 business days)
Exceeded by 8.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563356
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Rene Yescas
Scheduled
Feb 20, 11:00 AM
Created
Jan 29, 1:31 PM
Invoice #
SM-254863

Work Details (5)

Name Type Status Qty Amount Date
WL-03114380 Labor Open 2 $0.00 Feb 20, 4:44 PM
WL-03114381 Labor Open 2 $895.00 Feb 20, 4:44 PM
WL-03114382 Labor Open 2 $0.00 Feb 20, 4:44 PM
WL-03114383 Travel Open 75 - Feb 20, 4:44 PM
WL-03114384 Travel Open 75 - Feb 20, 4:44 PM

Details