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← WO Overview

WO-01340812 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Chestertown Animal Hospital — 10530 Augustine Herman Hwy, Chestertown MD, 21620

Jan 29, 2026 → Feb 19, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (8 biz days late)
Active: 12 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jan 29 → Jan 30, 2026
1 business day (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 9, 2026
5 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 7 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Feb 11, 2026
1 business day (not counted)
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Completed
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
1d
▶ Clock Running
Status: Closed
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 9 of 4 biz days used
1d
▶ Clock Running
Status: WO Correction Needed
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Closed
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 11 of 4 biz days used
▶ Clock Running
Status: Incomplete
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 12 of 4 biz days used
Created: Jan 29, 2026 Completed: Feb 19, 2026
Business Days Used 12 / 4
0 4d budget +8d over
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 4
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0 / 4
Jan 29 → Jan 29 Assigned ▶ Running 0 0 / 4
Jan 29 → Jan 30 Awaiting Parts - Customer ⏸ Paused 1 —
Jan 30 → Feb 2 Ready for Scheduling ▶ Running 1 1 / 4
Feb 2 → Feb 2 Assigned ▶ Running 0 1 / 4
Feb 2 → Feb 9 Scheduled ▶ Running 5 6 / 4
Feb 9 → Feb 10 Tech On Site ▶ Running 1 7 / 4
Feb 10 → Feb 11 Awaiting Parts ⏸ Paused 1 —
Feb 11 → Feb 12 Tech On Site ▶ Running 1 8 / 4
Feb 12 → Feb 12 Completed ▶ Running 0 8 / 4
Feb 12 → Feb 13 Closed ▶ Running 1 9 / 4
Feb 13 → Feb 17 WO Correction Needed ▶ Running 1 10 / 4
Feb 17 → Feb 18 Closed ▶ Running 1 11 / 4
Feb 18 → Feb 19 Incomplete ▶ Running 1 12 / 4
Dispatch 0.0d
Material Management 3.3d
Coordinators 8.1d
Field Work 2.6d
Incomplete 2.0d (excluded)
Billing 3.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.3 days
Coordinators
8.1 days
Over SLA
Field Work
2.6 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
3.3 days
Over SLA
Created: Jan 29, 2026 Due: Feb 9, 2026 Completed: Feb 19, 2026 (9 days late)
📅
14.5 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
20 transitions Status Changes
⚠️
8.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michael Harris — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 9, 2026
Visit 2 Feb 11, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563449
Maintenance
Closed
Zone 1 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Bridget Wood
Owner
Erin Martin
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340812 (current) Invoiced
Preventive Maintenance • Michael Harris
Created: Jan 29, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Awaiting Parts - Customer
1.3d
Assigned
0.1d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
2.4d / 1.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Completed
0.1d / 1.0d SLA
Closed
6.0d / 1.0d SLA
WO Correction Needed
1.4d
Incomplete
2.0d
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/26 RBerry- Updated serviced date to match when the service was completed. Repair was completed on WO-01350820 on 2/11/26.


2/19/2026 NSuarez SRA is missing for date of service 2/9/2026.

2/13 NSuarez SRA needs to be filled out and checklist is also needed.

2/5/26 RBerry- Updated due date based on parts. Removed delay code.


2/5 MOwens Called to speak to Bridget Wood. She was in a surgery. Left a msg with Receptionist to give updated eta for 2/9 with arrival around 10am.

2/2 MOwens Called and spoke to Bridget Wood. I told her to watch for delivery of the parts from Midmark on 2/3 by UPS. She requested scheduling the visit for 2/9 anytime during the day. Told her that works for the tech.

Expected delivery on

Tuesday, February 3, 2026

In Transit

ups package # 1ZE444250345184350


01/30/2026 EMartin

Order No: 752236

Customer PO No: SR1529190

Customer: Chestertown Animal Hospital

Service Request NO: 1529190

  

Ship To Name: Chestertown Animal Hospital

Ship To Address: 10530 Augustine Herman Hwy    

Ship To City/State: CHESTERTOWN, MD 21620

Waybill (Tracking #): 1ZE444250345184350

Carrier: UPS-Parcel-Ground

  

The following items have shipped from Midmark Corporation on: 30-JAN-2026

  

LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


01/29/2026 EMartin called Bridget Wood / (410) 778-2455 advising WO-01340812 created A coordinator will be reaching out to get this scheduled 

🔧 Work Performed
the PM kit was installed all parts of the kit were used. after the PM kit was installed there still was a pressure leak. the leak is coming from a yellow hose connecting into Tee Union the back of the regulator. the Yellow tubing is not long enuf to make a good connection and needs to be replaced. while trying to get a good connection the Tee Union, 014-0655-00, broke at the Adapter Stem 1/8” MPT x 1/4”, 014-0656-00. Midmark was called and parts are being shipped. 02/11/2026..MH the yellow pressure hose was replaced. the tee union and adapter stem were replaced. The PM was completed. the unit was electrically and functionally tested.
🔍 Technician Findings
Pressure leak. compressor runs every 30 seconds to rebuild pressure.
⚠️ Problem Description
Zone 1 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
5880

Timeline

📞
Case Linked Jan 29, 1:21 PM
Case Number: 00563449
Subject: Maintenance
Status: Closed
📋
▶
2 Work Order Created Jan 29, 2:58 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Erin Martin Jan 29, 3:05 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Status: Assigned Jan 29, 4:51 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Michael Harris
📅
Status: Ready for Scheduling by Erin Martin Jan 30, 12:56 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 20h 4m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 2, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 21h
🗓️
▶
2 Status: Scheduled Feb 2, 10:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-09T21:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 5, 10:44 AM
Scheduled For: 2026-02-09T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Michael Harris Feb 9, 10:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
4x Labor Added Feb 9, 8:50 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.7, 2.55, 77
📦
▶
2 Parts Requested Feb 9, 11:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Michael Harris
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 13h 27m
💵
Expenses Added Feb 10, 5:15 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Michael Harris Feb 11, 5:08 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 1d 17h
⏱️
▶
2 3x Labor Added Feb 11, 11:48 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From: Tech On Site
To: Completed
Duration in Previous: 6h 43m
🏁
Status: Closed by Michael Harris Feb 11, 11:53 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 13, 3:55 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 16h
⏳ 1.0 business days
🏁
Status: Closed by Michael Harris Feb 16, 11:29 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 7h
⏳ 1.9 business days
⚠️
Status: Incomplete by Matthew Bateman Feb 18, 7:28 AM
From: Closed
To: Incomplete
Duration in Previous: 1d 7h
⏱️
Labor Added Feb 19, 5:52 AM
Type: Labor
Status: Open
Qty: 0.26666666666667
✔️
Status: Completed by Michael Harris Feb 19, 6:15 AM
From: Incomplete
To: Completed
Duration in Previous: 22h 47m
🏁
Status: Closed by Matthew Bateman Feb 19, 7:24 AM
From: Completed
To: Closed
Duration in Previous: 1h 8m
✏️
Status: WO Correction Needed by Nancy Suarez Feb 19, 10:45 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3h 21m
🏁
Status: Closed by Matthew Bateman Feb 19, 2:36 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 50m
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 12:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 31m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Feb 23, 3:18 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254679

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00563449
Closed
📦
Parts Order 00090013
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Harris
Scheduled
Feb 9, 10:00 AM
Created
Jan 29, 2:58 PM
Invoice #
SM-254679

Work Details (10)

Name Type Status Qty Amount Date
WL-03083546 Parts Open 1 $0.00 Jan 29, 2:58 PM
WL-03098483 Labor Open 1.7 $0.00 Feb 9, 8:50 PM
WL-03098484 Labor Open 2.55 $240.00 Feb 9, 8:50 PM
WL-03098485 Travel Open 77 $110.00 Feb 9, 8:50 PM
WL-03098486 Expenses Open 1 $0.00 Feb 9, 8:50 PM
WL-03098748 Expenses Open 1 $0.00 Feb 10, 5:15 AM
WL-03102458 Labor Open 2 $0.00 Feb 11, 11:48 PM
WL-03102460 Travel Open 90 $110.00 Feb 11, 11:48 PM
WL-03102461 Expenses Open 1 $0.00 Feb 11, 11:48 PM
WL-03111587 Labor Open 0.26666666666667 $240.00 Feb 19, 5:52 AM

Details