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WO-01340822 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Pinnacle Health — 165 Lamont St, New Cumberland PA, 17070

Jan 29, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✗ SLA Missed (3 biz days late)
Active: 14 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 5, 2026
5 business days (counted)
Running total: 5 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 19, 2026
9 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Feb 5 Assigned ▶ Running 5 5
Feb 5 → Feb 19 Scheduled ▶ Running 9 14
Dispatch 0.2d
Coordinators 15.3d
Billing 1.4d
✗ SLA Missed
Dispatch
0.2 days
Coordinators
15.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 29, 2026 Due: Feb 13, 2026 Completed: Feb 19, 2026 (5 days late)
📅
14.4 days Total Age
⏱️
10.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563532
URGENT Philips WO Request
Closed
FCO86600081: Follow-up Repair to be handled by Philips ASP Emsar SN: H29268178FBCB
Priority
High
Origin
Email
Reason
New Case
Contact
Andrew Dellinger
Owner
Shelby Robinson
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340822 (current) Invoiced
Repair • Michael Steencken
Created: Jan 29, 2026 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 34 days old
🚨
Primary Delay 10.0 days stuck in "Scheduled"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Assigned
5.3d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 RFosbury assigned to mike s for Feb 11th

01/29/2026 RFosbury pending entitlement.

🔧 Work Performed
REPAIR
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
FCO86600081: Follow-up Repair to be handled by Philips ASP Emsar SN: H29268178FBCB
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 29, 2:54 PM
Case Number: 00563532
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 29, 3:31 PM
Work Order: WO-01340822
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Jan 29, 4:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 1h 20m
⚠️ 5.9 business days
📅
▶
2 Dispatch Scheduled Feb 5, 10:19 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 6d 17h
🚨 10.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 19, 3:24 PM
Scheduled For: 2026-02-19T13:00:00.000+0000
⏱️
▶
2 2x Labor Added Feb 19, 3:32 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 5h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 24, 8:43 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00563532
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Feb 19, 8:00 AM
Created
Jan 29, 3:31 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03112321 Labor Open 3 $285.00 Feb 19, 3:32 PM
WL-03112322 Labor Open 1 $155.00 Feb 19, 3:32 PM
WL-03117174 Labor Open 0.016666666666667 $38.00 Feb 24, 8:43 AM

Details