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WO-01340846 ↗ ServiceMax

FMBCNC, LLC • Misc. Inspection • P5

📍 FastMed - Lumberton (3300-3337) — 5080 Kahn Dr, Suite 120, Lumberton NC, 28358

Jan 29, 2026 → Feb 12, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 5, 2026
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 3, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 12, 2026
7 business days (counted)
Running total: 10 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 10 of 5 biz days used
Created: Jan 29, 2026 Completed: Feb 12, 2026
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 5
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0 / 5
Jan 29 → Feb 3 Assigned ▶ Running 3 3 / 5
Feb 3 → Feb 12 Scheduled ▶ Running 7 10 / 5
Feb 12 → Feb 12 Tech On Site ▶ Running 0 10 / 5
Dispatch 0.0d
Coordinators 11.3d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.3 days
Over SLA
Field Work
0.4 days
Created: Jan 29, 2026 Due: Feb 5, 2026 Completed: Feb 13, 2026 (7 days late)
📅
10.4 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563561
FastMed - Lumberton (3300-3337)
Closed
Miscellaneous Equipment Inspection Missed equpiment. Audio meter, two manual oxy meters https://www.ebiotrack.com/inspection.php?iid=32764
Priority
High
Origin
Phone
Reason
New Case
Contact
Alvina Hill
Owner
Kimberly Hardison
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340846 (current) Invoiced
Misc. Inspection • Christopher Morning
Created: Jan 29, 2026 • Closed: Feb 12, 2026
Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.2d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3 MOwens Alvina replied back that 2/12 will work for the service visit.

2/2 MOwens Sent email to Alvina/ Lizbeth asking to schedule the visit for first available opening on 2/12 in the afternoon.

🔧 Work Performed
2-12-26 CTM - Performed Miscellaneous Equipment inspection on Audio meter , two manual oxy meters. ALL PASS . Notified POC Alvina Hill of completion .
🔍 Technician Findings
2-12-26 CTM - Perform Miscellaneous Equipment inspection on Audio meter , two manual oxy meters . Notify POC Alvina Hill of completion .
⚠️ Problem Description
Miscellaneous Equipment Inspection Missed equpiment. Audio meter, two manual oxy meters https://www.ebiotrack.com/inspection.php?iid=32764

Timeline

📞
Case Linked Jan 29, 3:58 PM
Case Number: 00563561
Subject: FastMed - Lumberton (3300-3337)
Status: Closed
📋
▶
2 Work Order Created Jan 29, 4:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 5:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
⏳ 3.9 business days
🗓️
▶
2 Status: Scheduled Feb 3, 10:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-12T21:30:00.000+0000
⚠️ 8.0 business days
⏱️
▶
2 2x Labor Added Feb 12, 4:50 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 6h
⏱️
▶
2 Labor Added Feb 12, 5:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 34m
⏱️
▶
2 2x Labor Added Feb 12, 7:44 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 2h 19m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Feb 17, 11:20 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254177

Bottlenecks

Assigned
Duration: 3.2 business days (threshold: 4.0 business hours)
Exceeded by 2.7 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00563561
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 12, 4:30 PM
Created
Jan 29, 4:54 PM
Invoice #
SM-254177

Work Details (5)

Name Type Status Qty Amount Date
WL-03103432 Labor Open 3 $0.00 Feb 12, 4:50 PM
WL-03103433 Travel Open 181 - Feb 12, 4:50 PM
WL-03103532 Labor Open 0.5 $80.00 Feb 12, 5:24 PM
WL-03103910 Labor Open 2 $0.00 Feb 12, 7:44 PM
WL-03103911 Travel Open 92 - Feb 12, 7:44 PM

Details