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WO-01340863 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • P5

📍 Centerwell - Veterans — 1020 Veterans Parkway, Clarcksville IN, 47129

Jan 30, 2026 → Feb 4, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 6, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 3 of 5 biz days used
Created: Jan 30, 2026 Completed: Feb 4, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0 / 5
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0 / 5
Jan 30 → Jan 30 Assigned ▶ Running 0 0 / 5
Jan 30 → Feb 3 Scheduled ▶ Running 2 2 / 5
Feb 3 → Feb 4 Tech On Site ▶ Running 1 3 / 5
Dispatch 0.0d
Coordinators 3.3d
Field Work 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.3 days
Over SLA
Field Work
1.6 days
Over SLA
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Feb 4, 2026 (2 days early)
📅
3.6 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563398
CW Veterans. Waiting for customer response.
Closed
New Miscellaneous Equipment Inspection New urinalysis machine that also runs micro albumin that needs to be calibrated and inspected. 120 Mini Urine Analyzer, gtin 10888277664395 Serial no 897C0003B13 https://www.ebiotrack.com/inspection.php?iid=32813
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nick Judd
Owner
Kimberly Hardison
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340863 (current) Invoiced
Misc. Inspection • Vincent Nyathi
Created: Jan 30, 2026 • Closed: Feb 4, 2026
Completed with minor delays
Invoiced • 33 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/2026 CRamen Andrea 812-800-8676 in a email scheduled for Tuesday 2/3/2026 with tech arrival between 8-10am.,


1/30/2026 CRamen left a vm for Andrea 812-800-8676 to return call to schedule for Tuesday 2/3/2026


1/30/2026 CRamen no phone listed to call. Logged email requesting Tuesday 2/3/2026 with an arrival window between 11am-1pm. Placeholder set

🔧 Work Performed
Inspected one new uring analyzer. All Operational and Functional Tests Passed
🔍 Technician Findings
Inspected one uring analyzer
⚠️ Problem Description
New Miscellaneous Equipment Inspection New urinalysis machine that also runs micro albumin that needs to be calibrated and inspected. 120 Mini Urine Analyzer, gtin 10888277664395 Serial no 897C0003B13 https://www.ebiotrack.com/inspection.php?iid=32813

Timeline

📞
Case Linked Jan 29, 12:00 PM
Case Number: 00563398
Subject: CW Veterans. Waiting for customer response.
Status: Closed
📋
▶
2 Work Order Created Jan 30, 8:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 30, 9:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
🗓️
▶
2 Status: Scheduled Jan 30, 11:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-03T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Feb 3, 10:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
▶
2 5x Labor Added Feb 4, 12:01 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13h 13m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 9:15 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 9h, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 8, 11:16 PM
Invoice Number: SM-253301

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.3 business hours
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563398
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Feb 3, 10:00 AM
Created
Jan 30, 8:18 AM
Invoice #
SM-253301

Work Details (5)

Name Type Status Qty Amount Date
WL-03090760 Labor Open 2.1666666666667 $267.75 Feb 4, 12:01 AM
WL-03090761 Labor Open 0.33333333333333 $59.50 Feb 4, 12:01 AM
WL-03090762 Labor Open 1.0833333333333 $0.00 Feb 4, 12:01 AM
WL-03090763 Travel Open 122 - Feb 4, 12:01 AM
WL-03090764 Travel Open 60 - Feb 4, 12:01 AM

Details