Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340880 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Jan 30, 2026 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (218 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 16, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 16 Assigned ▶ Running 10 10
Feb 16 → Feb 17 Scheduled ▶ Running 1 11
Feb 17 → Feb 17 Entered ▶ Running 0 11
Feb 17 → Feb 17 Scheduled ▶ Running 0 11
Dispatch 0.0d
Coordinators 13.0d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.0 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Jan 30, 2026 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
12.0 days Total Age
⏱️
11.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563728
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Celestin Ngwa
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340880 (current) Invoiced
FCO • Michael Steencken
Created: Jan 30, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 33 days old
🚨
Primary Delay 11.0 days stuck in "Assigned"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 SRobinson- Created follow up WO as requested. (WO-01352818)

02/16/2016 RFosbury dispatch to Mike S

01/30/2026 RFosbury - parts ordered, work with site when delivered.

🔧 Work Performed
fco81
🔍 Technician Findings
complete
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
▶
4 Case Linked Jan 30, 9:16 AM
Case Linked → Work Order Created → Technician Assigned → Status: Assigned
📋
Work Order Created
Work Order: WO-01340880
Type: FCO
Priority: PC
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 2m
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 5:33 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 17d 8h
🆕
▶
4 Status: Entered Feb 17, 8:17 AM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T00:00:00.000+0000, 2026-02-16T05:00:00.000+0000, 2026-02-16T13:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Michael Steencken
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rich Fosbury Feb 17, 12:43 PM
Scheduled For: 2026-02-16T00:00:00.000+0000
⏱️
▶
3 3x Labor Added Feb 17, 5:30 PM
3x Labor Added → 2x Expenses Added → 2x Travel Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 195
✔️
Status: Completed by Michael Steencken Feb 17, 5:44 PM
From: Scheduled
To: Completed
Duration in Previous: 9h 24m
🏁
Status: Closed by Michael Steencken Feb 17, 5:57 PM
From: Completed
To: Closed
Duration in Previous: 13m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Feb 19, 8:52 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 33m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00563728
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Feb 15, 7:00 PM
Created
Jan 30, 9:18 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03109155 Labor Open 3.5 $0.00 Feb 17, 5:30 PM
WL-03109156 Labor Open 3 $712.50 Feb 17, 5:30 PM
WL-03109157 Labor Open 0.75 $465.00 Feb 17, 5:30 PM
WL-03109158 Expenses Open 1 $0.00 Feb 17, 5:31 PM
WL-03109159 Expenses Open 1 $0.00 Feb 17, 5:31 PM
WL-03109160 Travel Open 195 $0.00 Feb 17, 5:33 PM
WL-03109161 Travel Open 195 $0.00 Feb 17, 5:33 PM
WL-03111659 Labor Open 0.016666666666667 $114.00 Feb 19, 8:52 AM

Details