Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341044 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Nemours Alfred I DuPont Hospital — 1600 Rockland Rd, Wilmington DE, 19803

Jan 30, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (229 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
0d
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 30, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Dispatch 0.1d
Coordinators 0.2d
Billing 2.8d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.2 days
Billing
2.8 days
Over SLA
Created: Jan 30, 2026 Due: Dec 31, 2026 Completed: Jan 30, 2026 (335 days early)
📅
0.3 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563936
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Damien Carey
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01341044 (current) Invoiced
FCO • Bryan Rodriguez
Created: Jan 30, 2026 • Closed: Jan 30, 2026
Completed with minor delays
Invoiced • 33 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Closed
7.2d / 1.0d SLA
07e-Partial Project
3.4d
WO Correction Needed
1.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 RArnold -Dispatching to Bryan per Fady

🔧 Work Performed
ANR
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Jan 30, 2:06 PM
Case Number: 00563936
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 30, 2:29 PM
Work Order: WO-01341044
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jan 30, 3:33 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 4m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-30T13:00:00.000+0000
⏱️
3x Labor Added Jan 30, 4:56 PM
Type: Labor
Status: Open
Qty: 1, 3, 2
🚗
▶
2 2x Travel Added Jan 30, 5:02 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 29m, 0m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Feb 4, 3:24 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 5, 3:22 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 23h 53m
🏁
Status: Closed by Sean Currie Feb 6, 10:05 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 42m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 8:47 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00563936
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Jan 30, 8:00 AM
Created
Jan 30, 2:29 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03085653 Labor Open 1 $620.00 Jan 30, 4:56 PM
WL-03085654 Labor Open 3 $1,187.50 Jan 30, 4:56 PM
WL-03085655 Labor Open 2 $155.00 Jan 30, 4:56 PM
WL-03085677 Travel Open 75 $0.00 Jan 30, 5:02 PM
WL-03085678 Travel Open 50 $0.00 Jan 30, 5:02 PM
WL-03091481 Labor Open 0.016666666666667 $190.00 Feb 4, 3:24 PM

Details