Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341074 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 IDEAYA Biosciences Inc — 5000 Shoreline Ct, SOUTH SAN FRANCISCO CA, 94080

Jan 30, 2026 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 3, 2026
✗ SLA Missed (6 biz days late)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 11, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0
Jan 30 → Jan 30 Assigned ▶ Running 0 0
Jan 30 → Feb 11 Reschedule ▶ Running 8 8
Dispatch 0.0d
Coordinators 7.4d
Billing 12.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.4 days
Over SLA
Billing
12.0 days
Over SLA
Created: Jan 30, 2026 Due: Feb 3, 2026 Completed: Feb 11, 2026 (7 days late)
📅
7.4 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564020
6008424166
Closed
38R SYS-LC-1290II Repair Pump Leaks
Priority
High
Origin
Web
Reason
New Case
Contact
Chris Stuart
Owner
Leona Coonrod
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01341074 (current) Invoiced
Repair • Larry Alberty
Created: Jan 30, 2026 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 33 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Reschedule
7.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4 Feb 2026 Larry Alberty

Installed repair part from parts on hand. Still waiting for back ordered part. Unable to close until back ordered part is shipped.


30 Jan 202 Larry Alberty

On hold for repair parts. Parts on back order.



Please assign to Larry Alberty ARP to site is 40 miles. Zone 1

🔧 Work Performed
2/4/2026 Installed repair part from parts on hand. Still waiting for back ordered part. Unable to close until back ordered part is shipped. 2/10/2026 Part shipped allowing call to be closed.
⚠️ Problem Description
38R SYS-LC-1290II Repair Pump Leaks
📄 Description
Agilent - G7104A 1290 Infinity III Flexible Pump
📞 Call Description
FEB 2026 LC REPAIR

Timeline

📞
▶
4 Case Linked Jan 30, 4:17 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01341074
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🔄
Status: Reschedule by Larry Alberty Jan 30, 4:31 PM
From: Assigned
To: Reschedule
Duration in Previous: 9m
⏳ 3.9 business days
⏱️
6x Labor Added Feb 4, 7:51 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 20, 30
⏳ 4.5 business days
✔️
Status: Completed by Larry Alberty Feb 10, 7:24 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 11d 2h, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 8:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
🚨 11.8 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Reschedule
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00564020
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Larry Alberty
Scheduled
N/A
Created
Jan 30, 4:21 PM
Invoice #
SM-255302

Work Details (6)

Name Type Status Qty Amount Date
WL-03092142 Labor Open 1 $114.00 Feb 4, 7:51 PM
WL-03092143 Labor Open 1 $0.00 Feb 4, 7:51 PM
WL-03092144 Labor Open 1 $0.00 Feb 4, 7:51 PM
WL-03092145 Travel Open 20 $180.00 Feb 4, 7:51 PM
WL-03092146 Travel Open 30 $0.00 Feb 4, 7:51 PM
WL-03092147 Parts Open 1 $0.00 Feb 4, 7:51 PM

Details