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← WO Overview

WO-01341122 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Philips Tempus Warehouse — 565 Brick Church Park Drive, Nashville TN, 37207

Jan 30, 2026 → Jan 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 12, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
0d
▶ Clock Running
Status: Created
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 30, 2026 Completed: Jan 31, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 31 Created ▶ Running 0 0
Jan 31 → Jan 31 Scheduled ▶ Running 0 0
Dispatch 0.2d
Billing 2.8d
✓ SLA Met
Dispatch
0.2 days
Billing
2.8 days
Over SLA
Created: Jan 30, 2026 Due: Feb 12, 2026 Completed: Jan 31, 2026 (12 days early)
📅
0.2 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 29, 2026
Visit 2 Jan 31, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564001
URGENT Philips WO Request
Closed
PMs on Tempus Ls devices at the demo center in Nashville, TN
Priority
High
Origin
Email
Reason
New Case
Contact
Carlos Maldonado
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01341122 (current) Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
Completed with minor delays
Invoiced • 33 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
7.7d / 1.0d SLA
07e-Partial Project
2.7d
WO Correction Needed
1.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
System ready for clinical use.
🔍 Technician Findings
nr
⚠️ Problem Description
PMs on Tempus Ls devices at the demo center in Nashville, TN
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Trade

Timeline

📞
Case Linked Jan 30, 3:53 PM
Case Number: 00564001
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 30, 5:15 PM
Work Order: WO-01341122
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Jan 30, 7:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-28T05:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2h 39m
⏱️
4x Labor Added Jan 31, 11:07 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.75, 0.25, 8
✔️
Status: Completed by Paul Mccormish Jan 31, 11:17 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15h 22m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 5, 9:45 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 5, 3:35 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 5h 44m
🏁
Status: Closed by Paul Mccormish Feb 6, 1:39 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 22h 4m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 8:47 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00564001
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Jan 28, 12:00 AM
Created
Jan 30, 5:15 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03086416 Labor Open 0.5 $0.00 Jan 31, 11:07 AM
WL-03086417 Labor Open 0.75 $200.00 Jan 31, 11:07 AM
WL-03086418 Labor Open 0.25 $0.00 Jan 31, 11:07 AM
WL-03086419 Travel Open 8 $0.00 Jan 31, 11:08 AM
WL-03092713 Labor Open 0.016666666666667 $25.00 Feb 5, 9:45 AM

Details