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WO-01349167 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • P5

📍 Centerwell Southchase — 12402 S Orange Blossom Trail Ste 6, Orlando FL, 32837

Feb 2, 2026 → Feb 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 9, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 2, 2026 Completed: Feb 3, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0 / 5
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0 / 5
Feb 2 → Feb 2 Assigned ▶ Running 0 0 / 5
Feb 2 → Feb 3 Scheduled ▶ Running 1 1 / 5
Feb 3 → Feb 3 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.6d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Field Work
0.2 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Feb 9, 2026 Completed: Feb 3, 2026 (6 days early)
📅
1.6 days Total Age
⏱️
3.4d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564472
Centerwell Southchase
Closed
New Miscellaneous Equipment Inspection New BP machine that needs to be put together and inspected https://www.ebiotrack.com/inspection.php?iid=32862
Priority
High
Origin
Phone
Reason
New Case
Contact
Evelyn Roperto
Owner
Sherry Reich
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01349167 (current) Invoiced
Misc. Inspection • Anthony Wright
Created: Feb 2, 2026 • Closed: Feb 3, 2026
Completed with minor delays
Invoiced • 30 days old
🚨
Primary Delay 3.4 days stuck in "Closed"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2/26 AJinerson - Received email back from POC Evelyn confirming tech visit on 2/3 between 12pm-2pm.

POC onsite:

Arrival instructions:

2/2/26 AJinerson - Sent email to Evelyn offering tech visit on Tues. 2/3 with eta between 12pm-2pm.

2/2/26 AJinerson - Called and left VM for customer needing to schedule service. 

🔧 Work Performed
2/3/26 AMW - Located new BP machine and assembled unit. Performed inspection and calibration service. Equipment passed all tests. Notified POC of equipment status.
🔍 Technician Findings
2/3/26 AMW - Locate new BP machine, assemble and perform inspection and calibration service. Notify POC of equipment status.
⚠️ Problem Description
New Miscellaneous Equipment Inspection New BP machine that needs to be put together and inspected https://www.ebiotrack.com/inspection.php?iid=32862

Timeline

📞
Case Linked Feb 2, 2:10 PM
Case Number: 00564472
Subject: Centerwell Southchase
Status: Closed
📋
▶
2 Work Order Created Feb 2, 2:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 2, 3:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48m
🗓️
▶
2 Status: Scheduled Feb 2, 4:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-03T17:30:00.000+0000
🔧
Status: Tech On Site by Anthony Wright Feb 3, 2:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 36m
⏱️
5x Labor Added Feb 3, 2:22 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 0.75, 54, 18
✔️
▶
2 Status: Completed Feb 3, 3:59 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 6, 9:23 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 6, 4:23 PM
Invoice Number: SM-253303

Bottlenecks

Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00564472
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Feb 3, 12:30 PM
Created
Feb 2, 2:18 PM
Invoice #
SM-253303

Work Details (5)

Name Type Status Qty Amount Date
WL-03089557 Labor Open 0.5 $59.50 Feb 3, 2:22 PM
WL-03089558 Labor Open 1 $119.00 Feb 3, 2:22 PM
WL-03089559 Labor Open 0.75 $89.25 Feb 3, 2:22 PM
WL-03089560 Travel Open 54 - Feb 3, 2:22 PM
WL-03089561 Travel Open 18 - Feb 3, 2:22 PM

Details