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WO-01349223 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC of New Britain (Med1) (10448-13-010) — 85 Lafayette St, New Britain CT, 06051

Feb 2, 2026 → Feb 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 9, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Feb 2, 2026 Completed: Feb 4, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0 / 5
Feb 2 → Feb 3 Ready for Scheduling ▶ Running 1 1 / 5
Feb 3 → Feb 3 Assigned ▶ Running 0 1 / 5
Feb 3 → Feb 3 Scheduled ▶ Running 0 1 / 5
Feb 3 → Feb 4 Tech On Site ▶ Running 1 2 / 5
Dispatch 0.0d
Coordinators 2.2d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Feb 9, 2026 Completed: Feb 4, 2026 (5 days early)
📅
1.4 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564384
Items placed into service
Closed
Inspection: New Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=32864 Need 2 new items placed into service: 2 oral/rectal thermometers Need handheld fetal monitor for annual inspection. Please assign to Mohammad who is at the site today.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andrea McGraw
Owner
Jessica Sells
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01349223 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Feb 2, 2026 • Closed: Feb 3, 2026
Completed with minor delays
Invoiced • 30 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/3 KSmith -- FSE completed yestserday while onsite. WO created today
🔧 Work Performed
Completed all misc inspection. All work documented in ebiotrack S.O #: 370-17192-32864. Travel and mileage on WO-01339898.
🔍 Technician Findings
Completed all misc inspection. All work documented in ebiotrack S.O #: 370-17192-32864. Travel and mileage on WO-01339898.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=32864 Need 2 new items placed into service: 2 oral/rectal thermometers Need handheld fetal monitor for annual inspection. Please assign to Mohammad who is at the site today.

Timeline

📞
Case Linked Feb 2, 12:12 PM
Case Number: 00564384
Subject: Items placed into service
Status: Closed
📋
▶
2 Work Order Created Feb 2, 5:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Feb 3, 10:07 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 36m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-03T21:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
🔧
Status: Tech On Site by Mohamed Shareed Feb 3, 6:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8h 3m
⏱️
Labor Added Feb 3, 6:22 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Mohamed Shareed Feb 3, 8:37 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 24m
🏁
Status: Closed by Mohamed Shareed Feb 3, 8:44 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Feb 6, 9:32 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 9, 8:04 AM
Invoice Number: SM-253304

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00564384
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Feb 3, 4:00 PM
Created
Feb 2, 5:30 PM
Invoice #
SM-253304

Work Details (1)

Name Type Status Qty Amount Date
WL-03090073 Labor Open 1 $149.00 Feb 3, 6:22 PM

Details