Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349260 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Pero Popovic Trunk Stock — 321 N Railroad St Unit 1A, Palmyra PA, 17078

Feb 3, 2026 → Feb 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 21, 2026
✗ SLA Missed
Active: 12 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 22, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Feb 3 Assigned ▶ Running 0 0
Feb 3 → Feb 22 Scheduled ▶ Running 12 12
Dispatch 0.0d
Coordinators 13.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.1 days
Over SLA
Billing
0.0 days
Created: Feb 3, 2026 Due: Feb 21, 2026 Completed: Feb 22, 2026 (on time)
📅
13.0 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 20, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564494
Midmark Classroom Training WO Request
Closed
Can I please get a NB training WO for Pero Popovic to go to the Midmark class for the week of 2/16-2/20? Due date will be 2/21
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01349260 (current) Invoiced
Cross-Training • Pero Popovic
Created: Feb 3, 2026 • Closed: Feb 22, 2026
Completed with significant delays
Invoiced • 29 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
13.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Midmark Training
🔍 Technician Findings
Midmark Training
⚠️ Problem Description
NB training WO for Pero Popovic to go to the Midmark class for the week of 2/16-2/20. Due date will be 2/21

Timeline

📞
Case Linked Feb 2, 2:51 PM
Case Number: 00564494
Subject: Midmark Classroom Training WO Request
Status: Closed
📋
▶
2 Work Order Created Feb 3, 10:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Feb 3, 10:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 27m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-16T13:00:00.000+0000
⚠️ 7.0 business days
💵
Expenses Added Feb 11, 8:21 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
⏱️
11x Labor Added Feb 18, 7:54 PM
Type: Labor, Travel
Status: Open
Qty: 10, 0.16666666666667, 9, 0.15
⏳ 2.5 business days
💵
▶
2 4x Expenses Added Feb 22, 2:28 PM
4x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 22, 5:23 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 6h, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Feb 25, 12:23 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-254886

Bottlenecks

Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00564494
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Pero Popovic
Scheduled
Feb 16, 8:00 AM
Created
Feb 3, 10:12 AM
Invoice #
SM-254886

Work Details (21)

Name Type Status Qty Amount Date
WL-03100539 Expenses Open 1 $0.00 Feb 11, 8:21 AM
WL-03111192 Labor Open 10 $0.00 Feb 18, 7:54 PM
WL-03111193 Labor Open 0.16666666666667 $0.00 Feb 18, 7:54 PM
WL-03111194 Labor Open 9 $0.00 Feb 18, 7:54 PM
WL-03111195 Labor Open 0.16666666666667 $0.00 Feb 18, 7:54 PM
WL-03111196 Labor Open 0.16666666666667 $0.00 Feb 18, 7:54 PM
WL-03111197 Labor Open 9 $0.00 Feb 18, 7:54 PM
WL-03111198 Labor Open 0.15 $0.00 Feb 18, 7:54 PM
WL-03111199 Travel Open 1 $0.00 Feb 18, 7:54 PM
WL-03111200 Travel Open 1 $0.00 Feb 18, 7:54 PM
WL-03111202 Travel Open 1 $0.00 Feb 18, 7:54 PM
WL-03111201 Travel Open 1 $0.00 Feb 18, 7:54 PM
WL-03115555 Expenses Open 1 $0.00 Feb 22, 2:28 PM
WL-03115552 Labor Open 10 $0.00 Feb 22, 2:28 PM
WL-03115553 Expenses Open 1 $0.00 Feb 22, 2:28 PM
WL-03115554 Expenses Open 1 $0.00 Feb 22, 2:28 PM
WL-03115559 Expenses Open 1 $0.00 Feb 22, 2:30 PM
WL-03115556 Expenses Open 1 $0.00 Feb 22, 2:30 PM
WL-03115557 Expenses Open 1 $0.00 Feb 22, 2:30 PM
WL-03115558 Expenses Open 1 $0.00 Feb 22, 2:30 PM
WL-03115610 Expenses Open 1 $0.00 Feb 22, 5:23 PM

Details