Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 16, 2026
✗ SLA Missed (4 biz days late)
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 20, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 3, 2026
Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 3 → Feb 3
Created
▶ Running
0
0
Feb 3 → Feb 3
Ready for Scheduling
▶ Running
0
0
Feb 3 → Feb 3
Assigned
▶ Running
0
0
Feb 3 → Feb 20
Scheduled
▶ Running
12
12
Coordinators Over SLA
Field Work Over SLA
Created: Feb 3, 2026
Due: Feb 16, 2026
Completed: Mar 4, 2026 (15 days late)
⏱️
12.6d in Scheduled
Longest Stage
🔄
4 transitions
Status Changes
⚠️
18.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00556473
New Training Request
Closed
1x OJT work order Ending 2/28 for Brandon Rodriguez with Andy P.
Q: Service Type (pm, repair, other)?:
Q: Make / Model?:
Q: Service Performed?:
Q: Mentor?:"
🚨
Primary Delay
12.6 days stuck in "Scheduled"
⏱️
Total Delay
18.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
12.6d
/ 2.0d SLA
Completed
8.5d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
🔒
Internal CSA Notes
3/4/26 CDempsey- this was done on another wo.
🔧
Work Performed
Completed CBT's
🔍
Technician Findings
Completed CBT's
⚠️
Problem Description
1x for CBTs in EMSAR U Ending 2/16 for Brandon Rodriguez.
Timeline
📞
Case Number:
00556473
Subject:
New Training Request
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
19m, 0m
📅
Scheduled For:
2026-02-09T15:00:00.000+0000
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
17d 1h
🚫
From:
Completed
To:
Canceled
Duration in Previous:
11d 20h
Bottlenecks
Scheduled
Duration: 12.6 business days (threshold: 2.0 business days)
Exceeded by 10.6 business days
Completed
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days
ℹ️ Work Order Details
Technician
Brandon Rodriguez